Westgate Pizza Bella

"This is best every place especially for pizza in Albany. Food, service and atmosphere is excellent. Staff working there is very friendly, kind and polite. Especially the cashier staff is always smiling and helpful. I wish all the best."

"I placed a large order for my office holiday party. We had several pizzas and wraps. They didn't label anything except the tuna wrap. We had to cut into each wrap to see what it was. The food was very good and they had no problem taking our large order. But to not label things is just ridiculous."

"So sad I order from this place all the time. But today I ordered and there was a dead roach in my pizza box under my plate ruined everything. Will not be coming back. Unacceptable"

"Again, one of my favorite places. Its pizza makes a difference. We ate delicious, wonderful pizzas. We ordered bufalo chicken and eggplant bella pizzada and loved them. The place is very clean. The service is very good and they are very polite. By far the best pizzeria in Capital region."

"Update* ordered again tonight. Large cheese pizza with extra cheese and 10 honey bbq wings. 100% on point. Delicious and hot. Also I don’t think it even took 30 minutes to arrive. We all make mistakes but the way we handle those mistakes is what makes a good company and pizza Bella has definitely gone above and beyond. Edit*. The manager Contacted us and was more than apologetic. He ensured us this will not occur again and they resolved the issue. We were extremely impressed that they cared enough to reach out and try to make right of the situation. We will be back again. So my wife and I have been ordering from here pretty regularly for a few years now. As of late it seems like quality of the food and service has definitely dropped. The consistency of the pizza is not there. 1 time the pizza is on point and good than the next time it tastes like it’s from a whole different place. The last time we ordered a sausage peppers and onions pizza. I even spoke slowly on the phone to make sure there were no mistakes. About 45 minutes goes by and our pizza arrives and it is pepperoni sausage and onions. They even read back verbatim what I said on the phone. I called. They made our correct pizza and they picked up the old one. But it is frustrating waiting 2 hours for a pizza. The kicker is this was the time after we had ordered a special that was 13 or 14 bucks. When the pizza arrived the bill was 22 bucks. I had already paid so I just called after and they gave us a credit we had used. Don’t get me wrong they try to make right on their mistakes but the mistakes seem to be happening more and more. We will take a break ordering from here and hopefully they get it together. They used to be on point more often than not but lately not so much."