Tommy's Express® Car Wash

"I would give it to 3 stars but their customer service and safety on site are terrible! After a snow storm Tommy Express decides to not clean the snow from above the vacuum area!?!? Not only is this a safety issue but can cause personal damage to your vehicle! Steve H. the manager needs to be fired for his terrible customer service skills! After my issue thats is when the manager Steve H. sends someone out to the vacuum area to remove the snow!?!?! Steve H. needs to be fired! Since Tommy Express is a franchise setup any issues has to be done through the owner Steve H. and if he does not want to do anything it is up to him to fix it or have your insurance company fight with them! So if you get hurt or any damages you better lawyer-up quick! Steve H. wanted all my information but gave me no information! Not a great company! I think Steve H. is lying about insurance contacting me!"

"Still prefer the attention to detail & human touch at local car washes, but TOMMY’s is the BEST automatic car wash in area at a fair price. The monthly plan is worth it if you wash often."

"Terrible, Terrible,,, I have the mobile app & I am a member which I pay $38.99 a month. Bin there two days and cannot vacuum my car, the owners gonna say to me both times that you have to have the app to vacuum your car or you only have to use the four vacuums that are currently working. Then he proceeds to tell me that these “ who are these people” people in the neighborhood are burning out the motors on the vacuums, so he hast to turn them off. Why am I paying $38.99 a month, I guess I am now these people, here’s my warning if you have extra 25 bucks just donate it. Do not go there with the expectation that you’re going to get a good wash & vacuum out of this facility. Stay as far away as possible you’re only going to leave angry!!!"

"This is a good car wash with several good options and I've never had an issue with the quality of wash. When I lived in Dover my wife had a membership to the wash. On my last visit 2 of the vacuum stations weren't working properly and I am now a member at another car wash that includes a dash wipe and air freshener with your service on every visit. It cost $3 extra at the vacuum station at Tommy's. Overall I like the car wash and it's quality is solid. My 4 star review is directed more towards the overall value ($) and the cost of extra items when compared to competitors"

"This place overall looks great on the outside, very friendly staff, however the quality lacks A LOT! First, I wasn't aware that Delaware or employers allowed their employees to actively smoke weed while working. We purchased the $15 wash and as the photos show, it was hardly worth it. The wash mechanism ended up bending our trucks antenna, there was so much soap still on the truck when we got to the dryers. This was totally not worth $15, I wish I could get my money back! Especially after the antenna was damaged."