Hertrich Nissan of Newark

"Just not customer oriented in my opinion. The dealership under Porter was much more efficient and very customer oriented. After waiting week to have a simple oil changer, I was greeted by a representative who, in an unfriendly manner, asked several times if I had an appointment, when I stated that at greeting them after waiting a very long time at a closed garage door. While sitting in the customer waiting area, I observed a few other customers commenting about the down grade in service satisfaction under the new dealership. I was told when making the appointment the cost would be 79.99 only to actually 99.99. Wow, that was a surprise. Upon asking about the price, the rep simply stated “ Oh well, You know the price of oil these days” I actually do know the price of an oil change at other dealers as I have another vehicle. HERTRICH needs to win back its customer base in my opinion."

"If I could give them 0 stars, I would. Called the Service Dept at the end of December to schedule a visit for a recall that had been issued for the Nissan Rogue I bought here (it was Porter Nissan at the time). No one answered the phone, and there was no voicemail option. I tried to do a chat online with the dealership, and the person I chatted with told me someone would be in touch to schedule. No one contacted me. Called again 3 times last week. No one answered the phone. I finally dialed sales, and yes, someone answered! However, the someone said they couldn't help me because Service is in a different building. I asked to speak with a manager. I was transferred to the voice mailbox of someone who never called me back. At that point, I felt my only option was to take care of the recall at another Nissan dealership, so I took the car to Concordville Nissan instead. They were great, and they are now my Nissan dealer."

"This dealership does not disappoint! My husband Terri and I came all the way from New York to find our upgraded trade-ins. We were in cars that were in great shape but we wanted a better deal and upgraded vehicles. We were greeted with open arms and patient dealers at Hertrich Nissan of Newark, DE. I traded my 2021 Mitsubishi Outlander Sport for a 2021 Nissan Rogue SV premium! I appreciated the hospitality and the honesty they promoted at this dealership. Lastly, since we live a few states away, and the fact that it was almost winter, they were kind to have mailed us our registration and new license plates. I am so happy to have found such a generous and good group of people to help us get into more reliable vehicles through it and through. Definitely will recommend this dealership and would come back for another trade-in towards the future. My husband traded his 2017 Honda HRV for a 2021 Mazda CX30. Drives smooth, so sleek. Also the extended bumper to bumper worth every penny; especially living in Upstate NY, the snow capital of the U.S.! Lol! Thank you all so much Hertrich Nissan! By the way we had two snow storms this week and so far no fish tailing, no mechanical errors, no lights blaring and made it home safe from work! Nissan Rogue is one of the perfect mid market models, did not disappoint!"

"They wanted to keep my truck for several days to order and paint and install a new mirror. Cost $800-900. Took the truck to body shop, they ordered a mirror, painted it, then had me come over and they installed it in less than 15 minutes. Cost $276. Hertrich is outrageous. Will not be dealing with them ever again. I'd give them no stars but the program won't let you so that."

"The team did an amazing job! They were very accommodating & communicated very well in the entire process. We love the results of how our car turned out & definitely will be recommending to others. Hopefully they won’t need it but if they do Hertrich is our first choice!!"