Hertrich's Capitol Mazda

"Wanted to share an update to my previous review... Many dealerships go above and beyond during the purchasing process, and Hertrich Mazda was no exception. Great experience. But what happens AFTER the purchase matters even more. Will you still get the same level of customer service once the commitment is made and money is exchanged? Well, no worries there either! I brought my vehicle in for its first service and was just as happy with the experience as I was during the purchase. The service team is AMAZING! They made arrangements to make sure I got to work (yes, they drove me there!) and then picked me up after work and brought me back to the dealership. The service manager answered all my questions and the driver was an absolute delight. It could have been a very awkward experience, riding with a total stranger, but I enjoyed the interaction and felt totally at ease. I am happy to have given my business to a team that follows through and provides consistent, thorough, and friendly service, even after the sale."

"Despite ultimately not purchasing a Mazda during our hunt for a car (though they were quite nice), it would be wrong not to acknowledge the very pleasant salesman that my parents and I worked with this month: Shawn/Shaun/Sean. (I can't recall the spelling. Also, I’m not sure if there are other employees a this location with the same name, but he was the tall one with the glasses.) This man’s assistance stood out amongst the service we received at every other dealer. … He. was. fantastic! He was: KNOWLEDGEABLE - knew the cars in and out; QUICK - but easy to follow along with; PATIENT - he allowed for many a test drive; CONVINCING - made the Mazdas seem like a must have; GENUINE - relatable, and never came across as pushy; and to top it all off, he was just the right amount of FUNNY! After the third trip back to Mazda, the guy already felt like a friend. We were met with sincere greetings both times we came back. He even kept good communication via phone call to check in and see if we were still interested in the cars. … As an onlooker throughout my parents’ experience at Mazda (I was along for the fun), I personally felt that said experience was professional in nature, and our salesman left a good impression on me. I’m almost sad to say that we ended up going with another brand, but it let it be known, it was NOT because we had a poor experience at Mazda. I hope Shawn/Shaun/Sean (6’2 with the glasses) knows that we—more specifically, I—were charmed by his demeanor and satisfied with his service, despite not going with Mazda this time around."

"My family and I had the pleasure with working with Melissa on a used vehicle purchase. She is kind, understanding, and professional. She really makes sure everything in the process is done right the first time, and I really appreciated that. She worked very hard to make sure we left happy and we did. Highly recommend her to help you purchase your next vehicle."

"Salesman Sean was incredible! So patient when I decided midway through the process that I wanted a different vehicle. Nesh was great at what he does; he made the numbers work for me and I left in the beautiful brand new vehicle I love. I couldn't be happier. I finally found a vehicle with an automatic hatch! The entire process from the beginning with Sean helping me find the right vehicle, to the end with Chris who finalized the sale but also provided tons of helpful info and much needed humor, the process was easy and painless. Thank you so much to the entire Hertrich Mazda team! You've got a new lifetime customer!"