Cold Stone Creamery

"Went in for my sons 18th birthday cake that he wanted. Employee told me I can order one and have by 12pm the next day. Went the next day and they never made it. They didn’t call me to warn me it wasn’t completed. The same employee I spoke to the day befero made 3 different excuses on why it wasn’t done. They took no responsibility for there lack of care and customer service. Manager/owner was no help!"

"The attitude that I got at this location was completely ridiculous and uncalled for. Just moved to the area so this is my first time at this location, and the cashier was so rude like even to the point where she rolled her eyes simply because she misheard what I said. It's okay that she misheard, but don't be disrespectful over a mistake, then she still didn't give me what I wanted and I just settled for it so that I could get out of there quick. Tighten up on customer service, 2 stars only because the icecream was good."

"Ordered via Doordash a medium (love it!) size cup of cake batter ganache ice cream with Reeses peanut butter sauce. The pictures are exactly as it appeared when I took it out of the bag. Chocolate ice cream with Reeses peanut butter cup pieces. Exactly 9 teaspoons worth. Does this look like $10.50 worth of ice cream? Thats $1.16 per teaspoon. This is pathetic. I got my money back from Doordash but that's not the point. Trained monkeys could do a better job. Actually, UNtrained monkeys could do a better job. Well, it won't happen again because I'm cutting my losses and never ordering anything from Cold Stone Creamery in Dover, Delaware again."

"Ordered a cake for my sister in law’s birthday and when I came to pick it up, they had not reserved it at all and had sold out that type of cake, except for one that was falling apart, with the frosting all crushed and graham crackers falling all over the place. It’s also tilted. The website offered the option to add a message on the cake but once at the store, they told us they didn’t do that. Employees were unhelpful teenagers who had zero customer service experience and said they couldn’t help because “the cake people had already left” (mid day), so they only knew how to scoop ice cream. Had no option but to take it like that and fix the cake myself, add whipped cream and strawberries to hide the mess and try to make the best of the day."

"The ice cream tasted ok but the waffle cones weren’t sized to the cups they were meant for. They barely held any ice cream. I ended up dumping everything into another bowl. I ordered ice cream sandwiches as well. They were good but way overpriced. Not much value for your money at Cold Stone."