Costco Tire Center 119 Daggett Drive, West Springfield, MA 01089

"Had a nail in my back tire see review for townfair tire. Bought 2 tires on line made appointment at Costco. Got there the tec kirk told me that the front tires I had bought 2 yrs ago from Firestone didn't match the back tires .I had to buy 2 more tires. The guy at the desks name was Carlos. Between kirk and Carlos they ordered my tires and got me in at 11.30 the next day. To change 4 tires only took an hour. I couldn't have gotten better service anywhere else. I hope these 2 employees get recognized for their great customer service"

"Brought vehicle in for warranty repair of bad stem valve. After job completion supervisor said they were out of the tire sensors for my vehicle but would call when they got them in so as to complete the job. In the meantime had to drive around with the sensor light on. After not hearing called to inquire about if the sensors had come in. Was then told that they did not have the sensors in, could not get the sensors in and would not be completing the work. The only reason I renewed my Costco membership was to be able to have them perform the warranty repair. Pretty much a bait and switch situation."

"Excellent, efficient job today. On my last rotation, they found a bent rim. I bought another one and made an appointment to have it swapped. Great job!"

"Purchased 4 Michelin defender tires for my truck. The install took about an hour as expected. I had one of my wheel sensors rusted and was damaged on removal. They did not have a sensor needed in stock and had to order it. I went back in two weeks and had the sensor installed"

"Waited 2 hrs for them to install 4 tires. Was told I will be called when it is ready which should be in an hour. Nobody call and I was sitting on the bench. They got busy so I did not bug them thinking they will call like they told me when I gave them the keys. After noticing people after me got their cars, I went to ask if my car is done. The staff checked the box and there were 2 sets of keys and one of them is mine. When I asked why no one called like they told me they would? All he said was "oh, I didn't know it was in there." No apology or compensation for the wasted time. Very unprofessional"