DSW Designer Shoe Warehouse

""Please note that our standard return policy will now allow a full refund with receipt 90 days from the date of purchase." We were not allowed a full refund with receipt as employee said that only applies to returns and not exchanges. Employee said to go to website, but the website points to full refund. Terms and conditions appear inconsistent, or employee did not know how to provide full refund. Either way, store is receiving a one star and I do not plan to visit store again."

"I had my kids with me and I was grabbing their Christmas gift, I explained this quietly to an employee, Nancy, she was AMAZING. I told her what I needed and with three boxes of shoes in her hand which I was in the way of her putting down, she secretly walked away and grabbed what I needed, put it up front to the cashier, Whitney. Nancy then proceeded to introduce herself to my 6yo and ask her and me if it was ok if she helped her pick something out for her 4yo. I was able to go pay where Whitney had my gifts put in bags already and I quickly paid for them. This experience brought tears to my eyes bc both employees went out of their way to help me and it showed me that there are still kind people out there. I’m going to try to find a way to let their higher ups know how amazing they both were!(if anyone knows how please let me know ) Also, I drove a half hour away to get these…#heelys"

"DSW. Yo, I came from the alleged greater north east to find affordable footwear. Mission accomplished. Did I mention that I was on the bus. Look selection for a size 13 men's, outstanding. Customer service, outstanding. I walked around on the phone trying on footwear. Bought two pair. Look, need kicks, DSW. It's a no brainier."

"The products are good but they need to teach the employees how to talked to customers!!!! There were two customers who were speaking broken English and they brought a pair of shoes. They placed the shoes in a wrong box and the Karen told them to bring the exact box. After some time searching for the exact box, they brought the box. But this lady, the Karen aka the DSW employer, decided to take the box and gave them the pair of shoes in their hands without a bag or the shoe box and told them to carry it like that. My family is immigrants too and that doesn't give anyone the right to look down on other like that and treat them so badly. I wasn't expecting this from DSW customer service!!"

"The good points are: lots of parking and almost never crowded. The bad pints: low inventory, pricing is sometimes better on Amazon, little customer service on the floor."