Once Upon A Child - Dover

"Today I visited your store for the Clearance Blowout sale along with two others family members. Your employee Tyrone treated us with the utmost respect and his customer service skills are AMAZING!!! We need more employees like him in this world today"

"The first few times I went here (back in 2019) the workers were subpar and kind rude and made you feel unwelcome. And a little of that is true today (2023) but they do have some exceptional employees starting with assistant manager Alicia and a few others. Alicia is great! She’s friendly, helpful and great to sell with! The prices here are a little all over the place. Like somethings that are in worse condition and priced higher then nice looking things. But brands may play a role in that not sure what their pricing structure outlines. But I would say generally fair prices and selection. I mean even gw has grossly increased there prices and mostly is selling trashed items. So I’d much prefer to shop here where items have been hand sorted and selected."

"I’ve been to several once upon a child’s in several states and this one has been my least favorite. I’ll start off by saying they have a good selection of items, so many toys, clothes etc. I’ve been offered fair prices for the items I sell, no complaint there. However the customer service is below average, the workers don’t look enthusiastic, when they ring you up they are not warm or welcoming, a lot of them seem to have attitudes or lack of enthusiasm to work. There seems to be little care about the work they do. My other problem is the items, a lot of them are way over priced for being used. When you look at the shoes there are so many that they are selling that are old and dirty and should not have been bought from customers in the first place. Some of the clothes are over priced as well. While I was in there today I overheard several people complain about the prices as well. Over all, it’s an okay shop."

"I absolutely love this place. You can take your gently used or new merchandise there and knees and you can get cash or a check if it’s over $75 and you can use it like to shop there if you want or just leave so you don’t even have to shop there if you don’t want. But they have super super super good deals like really really really good prices on all the stuff. And you can sell your strollers pack and plays toys anything not just clothes like I originally thought but they’ll buy anything and they sell everything baby or kid related. If you have never been here before you have to check this place out especially if your mom."

"Very rarely do I leave reviews but I’m honestly disappointed. I brought in a fisher price musical lion walker and a bag of clothes yesterday. When I came in to pick it up first they couldn’t find my pickup. They tried to give me someone else’s named Melissa but I continued to state my name and show my ID. Once it was found I was told they could only accept the walker they felt the clothes were to dated. I said okay that was perfect collected my fifteen dollars and left. This morning I went through my bag to see what I was giving to goodwill and about half of my daughters clothes were missing? Things with tags, some t shirts and a pair of pants. So I’m confused on where the clothes are??? I hope this was an honest mistake. I think they were going through multiple bins and possibly my daughters things were mixed in? If that’s the case there definitely needs to be better organization when going through peoples items and possibly more training. We’re not strapped for cash it’s always nice to make a few dollars back on baby items but imagine if a mom was? I recommend checking your bags before you leave and possibly taking pictures of the things you bring in to keep track"