JOANN Fabric and Crafts

"I found some really great gifts that were on a tremendous sale but when I got to the checkout everything rang up not at the marked down price. When a manager came over he fixed everything (I hope). Just keep in mind what the shelf signs say or you may be over charged."

"Went to walk in an look for something about 5-10 minutes before the store closed. I was not walking in like right at close. There were people in the parking lot and in line still. I work in retail myself so I explained I was looking for something really specific really quick so it was clear I wasn't going to be there long. They responded by literally yelling at me that they were closing and made me so uncomfortable that I left without even looking for what I came in for. It was so unsettling that I don't know that I'll ever be back."

"Going in, of course it’s a wonderland of fun items, but I ordered curbside pickup, waited for nearly thirty minutes before having to call to see what was going on. First of all, the phone rang and rang, and then when I was connected, I was immediately put on hold. No answer, no “hold please”, just dumped into hold music. When they finally DID answer, I was told that they would not bring my items to my car while it was parked legally. Instead, they told me that I had to pull up right out front in the fire lane and park illegally. I asked why nobody called or notified me, and was told that they didn’t know how to answer that question. When my items were brought out, although aggravated, I thanked the employee for bringing it, and he didn’t even acknowledge me. He turned and just walked back inside. So, in summation, this place has wretched customer service, and I’m super disappointed. Michaels and Hobby Lobby will be my new go-to places for crafting."

"The aisles were a bit empty but we found most of what we were looking for. The service was friendly and the store was clean and tidy. Joann has a vast selection of fabrics which is their main draw but there’s a decent amount of scrapbooking materials, home-baker supplies, melting chocolates and molds, decorative containers, paints, and other art supplies. The faux flowers are average."

"This was the largest JOANN’s I’ve been to. So many inspirational fabrics to get creative juices flowing from fun to fancy. I couldn’t help capturing what excited me. Katherine was very helpful trying find my unique request for velvety chartreuse ribbon, though not found she took the time to brainstorm alternative possibilities. I appreciate the variety this store has to offer, this one is a new favorite for crafting whether it be baking supplies, beads, seasonal decorations or a huge selection of ribbons (minus the velvety kind). See pics! The dreamer in me imagines making fabulous clubbing outfits (costumes)for those that dare!"