After Hours Heating and Air

"After paying almost 600 Dollars , that the problem wasn’t fixed . When I called 5 days after, they were rude and just told us that they will refund the money on Monday and didn’t want to deal with their “ emergency “ services. I have a family member with COPD where luck of cool air can be a dangerous situation. Even when. Tried to explain the situation to then , they didn’t care. The guy hanged out on my me, when I was trying to explain the situation. He was rude , uneducated and for sure lack of respect and sympathy for a customer of their own . This company is not the same as few years ago."

"Don't call them unless you are ready to throw money ($100 min) out the window, even if they can't fix it. I called around 5p on a Wednesday, June 30th. They told me they weren't able to fix it that night but would return first thing tomorrow morning, no problem. 24-hours later I hadn't heard from anyone and had to call them only to find out they didn't know when/if they would make it out (the next day either - July 1). Kind of defeats the purpose of "After-hours", don't you think? They never ended up coming. I had to get someone else (and pay them for the diagnostic and to fix it). Now a month later, they sent me a bill. Despite decent reviews (which led me to call them in the first place), I was very disappointed. I realize other jobs may have been on the schedule but think once a job gets started, it should be seen through and completed before taking on other jobs/projects. I realize employees are hard to come by and the work is never ending but don't think services and good business practices should be compromised."

"This organization has zero apparent regard for customers' time. Given a four-hour window (8-12), I called the office with an hour to go in the window just to verify that we were, in fact, on the schedule. I was told that something "had come up" first thing in the morning, and that the technician's truck was needed to help the owner with delivering a unit to the owner's scheduled task. I was told that the technician would be delayed an hour to an hour and a half. The reassignment of "our" technician was evidence of poor and unprofessional planning on the part of the organization, but given that this is Sussex County where the sense of urgency or obligation to adhere to a schedule often does not exist, such things do happen, and such delays, while unprofessional, are not unusual here. While the long delay has been an unnecessary annoyance, my complaint is this: common decency requires that the office should have alerted us immediately of the change (of which they were aware first thing in the morning) so we could have done in the morning what we had planned to do in the afternoon. The fact that we were never notified (I had to call to find out what was going on) is blatant organizational disrespect toward a customer and is unacceptable. Anyone interested in doing business with this company should be aware that he or she may have to deal with this unfortunate organizational disrespect. I will acknowledge that the apparent and appropriate competence of technicians appears to be similar to that of technicians from other companies with whom I have had dealings, if/when they do show up."

"We have used After Hours on several occasions in addition to 2 systems destroyed by ( a tree hitting our house and after a flood). The work they do has prompted me to referred them to Clients and to our Friends. We have been quite happy with the quality of their work and the equipment that they had recommended. The installation was done with great detail and in a timely manner. When it comes to the yearly service plan... They are ON IT ! Customer Service is FABULOUS! I highly recommend After Hours Heating and Air."