Hyatt Regency Jersey City On The Hudson

"I stayed at this Hyatt Regency on a mattress run for two nights in early December of 2023. While a previous stay led me to expect quality and attentive service, this stay dramatically changed my opinion. The check in staff was fine. The rooms are acceptable but unremarkable, with more than a few signs of wear and tear. Common areas were clean and quiet. However, I had very poor service both while trying to order breakfast, and while trying to retrieve my car from the valet. These services are complimentary to globalists (the latter only on free night stays, which this was), but the hotel would typically charge quite a bit per day for these services. How, it was surprising that on the first morning, I was left on hold for more than 15 minutes while trying to place an order for in room dining. The second day, I was on hold for so long I gave up and decided to check out. I texted the number on the valet claim check, took a shower and packed, and arrived at the valet stand about half an hour later. They hadn't yet got my car, so I asked them to do so. After speaking to the main person running the valet stand twice more and finally asking one of the drivers, I ultimately got my car after another hour of waiting. The hotel asked for and received this feedback in a post-stay survey, which they have not acknowledged, responded to, or offered any explanation or compensation."

"The location was awesome! They have a gorgeous view. The service was pretty good. My main complaint was in the rooms. They are very dated. The bed made so much noise for something as little as adjusting your position or getting out of bed. The TV was tiny, the furniture was old, the side table was dirty on arrival, and the floor under the bathroom had rust and dirt. I had much higher hopes for this 4-star hotel."

"Exceptional stay. It has one of the most beautiful views of NYC, the rooms are a good size, and the breakfast was the best buffet I've had at a Hyatt (non-resort). Only one stop to NYC on the Path train and Whole Foods a 5 minute walk away. Great, prompt service as well. Recommended if you want a hotel with a nice view of NYC that offers more space than a Manhattan hotel."

"We stayed here while visiting family for Thanksgiving. The entrance is interesting in the sense that all you see are escalators to the next level where the lobby and the restaurants are (not a big deal to us). Our room was on the second floor, actually below the lobby level. We had a side view of the river and the city. For under $300/night, we consider this a great value, considering the prime location in which we were. Just outside the hotel is the metro that takes you directly into the city. Breakfast buffet was fantastic, service great, and pricey ($80/person), but I expected this from a luxury hotel chain like the Hyatt. To us, this was a great stay to visit New York. Would go back again."

"Great place right above the exchange place PATH station. Service: Jonathan was great and he immediately resolved the additional charge for breakfast that was supposed to be free as part of the globalist perk. He also extended late checkout which was great! Breakfast: Great overall service and quick! The buffet was pretty good and better than expected. The view by the water was very nice Globalist perk review: great for upgrades and late checkout as well as free breakfast. In summary would stay here again! The view from the hotel and down the block were amazing."