Papa Johns Pizza 510 East Gay Street, West Chester, PA 19380

"Never had a problem until one evening when I ordered delivery. I made sure to do contactless, and leave at door without ringing bell/knocking as it was midnight! The delivery person ignores this and rings the bell. After standing there they bang on the door waking everyone up. The driver doesn’t leave and keeps banging. Worst thing to possibly happen! Never ordering from here again."

"This location is the perfect example of how to do everything WRONG in customer service. This is now my third time placing an order with them and every time the experience just gets worse and worse and this will definitely be my last. All three times I have ordered and paid for extra garlic sauce cups and all three time they have charged me and not delivery the extra sauce. The last two times I have ordered a 2 liter of soda and both time it was not delivery with the driver telling me at my door it was cancelled from my order. Absolutely no attempt from the store to contact me and offer another type of soda or any explanation. Also this time since they removing the 2 two liters from my order it dropped me below the $40 free delivery minimum and they charged me for the delivery. Again no attempt to contact me and offer something else to be added on to the order so I could still meet that requirement. After my complete disappointment from the last two deliveries, I tried to contact the store manager to relay my experiences on both occasions but this location refuses to answer their phone. Both times I waited 5-10 minutes as they repeated just kept putting on the hold music after every time it would ring and didn’t even bother to answer and ask me to hold. So now with no other resort I have wasted more of my night detailing this horrible experience on here in hopes that no other poor souls give them their money. This place is a disgrace to customer service and basic human decency. It’s apparent from their countless recent 1 star reviews that they have no desire to work on any of these terrible business practices and will continue to provide mediocre chain food with horrendous customer service. Please give your money to one of the many great local pizza shops that actually takes pride in the food and service they provide."

"We ordered buffalo wings and a pizza. Received wings with no sauce, just plain chicken. At $24.00 for 16 small wings and they can't even get it right. How hard is it. Then try calling to get resolution. No local numbers, you are sent to maze of corporate menus and commercials. Never again. I have already deleted the app from my phone."

"I ordered a large pepperoni pizza and garlic knots for delivery, and I did not receive my order. Instead, I got a medium-onion pizza that was for a woman who lived six miles from me. I spent 30 dollars and did not get my food. I want a refund, but when I called Papa Johns, they would not answer me. This place is hell; do not order from here. Custom service is awful when, on the phone, the lady asks too many questions about my order and still gets it wrong and charges me for things I did not ask for. Why are you charging for sauce?"

"I ordered a Heart Shaped Pizza for my boyfriend on Valentine’s day and this is what I received. I paid $25 on DoorDash for this. So embarrassing that PapaJohns even let this pizza make it out of the door."