Aloft Philadelphia Airport 4301 Island Avenue, Philadelphia, PA 19153

"Hotel was clean. Service was great. Only complaint is heater/ac was super loud and shower didn't get very hot. Much nicer than other places for an airport stay."

"We booked the hotel through Expedia. It was for 1 night. The hotel charged us for 4 nights. They refuse to reimburse us. This location is a bunch of thief’s. DO NOT STAY HERE. Just called again to see how to handle this and they said that we left something in the room so they had the right to charge us for the nights. I left something there! People leave things all the time. And the accounting women cursed at me. Avoid this place. Awful thief’s."

"UNSAFE.... BEWARE I parked my car for 8 days while on vacation. Returned to find my car stripped of its hood, fender, grill and lights and cut electrical wires. The front of the car was essentially missing! Talking with others as well as reading reviews on sites like trip advisor, this is a common occurrence. Patterns of theft are similar...hood and front section of cars are removed. Obviously management has been aware as myself and other victims prior to my occurrence have had police arrive and complete reports. Thieves are also labeling cars with blue tape... identifying the next target. Affected cars are total losses....thousands of dollars are being paid out and we consumers are without transportation, scrambling to buy another vehicle with funds that are less than ideal. The hotel must assume some accountability to provide a realtive degree of safety. Affected patrons need to pursue this further. Perhaps hitting hotel management in their pocket books will get their attention and prevent this from happening to others."

"Great value for sleep, park and fly. The room plus 5 nights parking was money than parking alone and no stress in the morning. Rooms were clean, modern and comfortable. Light, cold snacks in lobby. Full meal across at the Sheraton 4 points. Will book again."

"We stayed here on both ends of a week long trip. We had never stayed at Aloft before. From the reviews we expected a better experience. The problems began on the first leg. The toilet, when flushed, sprayed into the area. Lesson learned, I guess. On the second stay, after a long flight, with a late check-in, we discovered there was not even a door on the toilet area. Very NC. When we tried to talk to management about it in the morning, we were told there was no on-site management, but we were given a business card to try to communicate. No luck there. After trading messages, with a pleasant person who tried to connect us, nobody would ever respond. Our sense is nobody at Aloft cares about customer service. We do not recommend this lodging. By the way, we have never stayed somewhere that did not have coffee or tea available in the lobby. That, though, is the Aloft way. Maybe this is how big business treats guests these days."