Haven Lake Animal Hospital

"I am new to Delaware and had asked before I came down for vet references as I have a dog with bad allergies. I went with Haven Lake. I went there for the first time last week for a biopsy and the dog has loose stools and small amount of blood at the end it seems like from pushing harder. I met the most rude obnoxious vet ever. Because I never used flea meds she would not even speak to me. I have owned dogs for 40 years, lived up north until 6 weeks ago and have never had a flea. She then told me I was not a good fit for their office and would not answer any questions for me $250 later. She also told me my dog had horrible skin to which I said she is finally looking alot better and as I tried to explain what happend this past year she walked out of the room saying I was not a good fit for their office and never came back to speak to me, She had a vet tec come in and tell me there was no cancer in the sample she took. I was in shock after so many nice people I had met here. I called there today to say the loose stools were not any better and although I asked not to have the same vet again she called me back saying I am not a fit for their office She has refused to give me another pack of the meds. I said you would not even let me answer a question and she said your right I was frustrated and not listening to you. Come to find out she is the owner who obviously cares more about $$ than animals when she would let one bleed and possible dehydrate and refuse meds, EDITED TO ADD I found out the front desk person who told me that vet was the owner LIED! They will not put my calls through to the owner. I can tell from the reviews I have read which people saw her. If you don't listen to her and not have an opinion and buy their products they have enough clients and don't need you,"

"my first experience was heart breaking, we took our GSD where Haven Lake kept her all day, only to have us pick her up and take her to a hospital in Glen Mills, PA. Haven Lake charged me $2000.00 for that day. When I took my hound for a UTI the bill was $113.00. I took her back a month later for the same exact thing, I was charged $595.00. They did not for warn me of the cost at all and when I questioned it at check out they told me I should have asked. BTW I am still waiting for those lab results. I have called 3 times now. Told they couldn't find my pet's chart and that the lab results were not received. this was 4 weeks ago. At a VCA vet they give you an estimate before doing any services so there is no surprise billing. With the rising cost of vet care it will be impossible to continue to have pets. Be prepared to spend a lot of money here."

"Only have two instances with vet. First one was good. Elderly male cat had broken canine. Regular vet suggested Haven Lake as she didn't do surgery. Cat had all bad teeth and had to be removed. Provided antibiotic chews after teeth extraction. Cat now gums food, but is otherwise fine. Second instance not so good. Called them at 3:15 pm to ask if they could see very sick kitten. I told them I wouldn't be able to make it in before 4 pm. They said that was too late and to go to emergency center. Not very happy as emergency center doesn't open until 6 pm. Sitting in parking lot with sick kitty waiting for hospital to open instead of being waited on by a business that "claims" to be open until 6. Can't recommend any more. Very disappointing."

"***Avoid wasting your time and money going here! I took my puppy to get an estimate for umbilical hernia surgery. Mind you, my puppy is and will continue to be part of my family and if I want puppies in the future for her, that is my right and I’m entitled to my own decisions. My first and last experience here was horrendous. I decided to go with a higher costing clinic because of my experience here. After being asked where I got my puppy, I told them from a reputable Amish farm in PA and after the Vet made comments insinuating my puppy came from a puppy mill. The Vet and staff made snarky comments when I told them I did not want my miniature poodle spayed during surgery. She asked if I were planning on getting my puppy spayed. When I said no, she told me good luck and I better plan on having $3000 for an emergency c-section. When checking out in the front, the front desk staff were making comments saying “I would hate to be forced to have eight babies”, laugh amongst themselves. All because I want to have the option to let my puppy have her own puppies one day. They weren’t even discreet talking about me and my puppy in the lobby waiting area. So unprofessional! If you want to be treated with any kind of respect, avoid going to this place."

"Recently had to put my parents beagle down. Haven Lake took great care of her and the family while the process was under way. My parents had her cremated and Haven Lake has a partnership with a very reputable cremation service. Her ashes came back in a nice memorial box and a guarantee that they were her ashes."