The Logan Philadelphia, Curio Collection by Hilton Philadelphia, PA 19103

"My wife and I needed a getaway and decided to book a room at the Logan for the night. Once we checked in, which was a clunky process, we went to our room to find it smelled stale. We made an effort to arrange to have a cocktail and went to the rooftop, only to find no available staff to accommodate even our questions. We went downstairs before dinner instead, and were told we could only sit at the bar, which was full. The building and location are beautiful, but the lack of customer service, cleanliness and amenities were disappointing to say least. We are packing up to have breakfast somewhere else."

"Honestly should not consider itself a 5 star hotel. The staff is ok, if a little short with people. Rooms are nice enough, but dated and a bit dingy. Can hear everything from the room next door while laying in bed, and whatever happens in the hall sounds like it's right next to you. I couldn't sleep because someone was letting their kids run up and down the halls early morning and my next door neighbor kept yelling randomly at night. Overall feel of the room is more like a Hampton Inn. The common areas and lobby are a nightmare with children running loose and screaming, loud bar environment that makes you feel like you're at a sports pub. Constantly long lines at the check in counter, which I avoided by using the digital key in app. However, by avoiding the desk there was something missing from the whole experience, including the opportunity to complain about the stay. The bar also charged $2 per drink for ice, which is a bit insane considering I could have gone upstairs to the hallway and got some from the dispenser and it probably would have been marginally more pleasant to stand up there and sip my drink. The bartender was more concerned with watching the basketball game than serving guests and spent a lot of time and energy yelling at the TV. Not really what I expect at a "luxury" hotel. Two stars for service because the woman running the coffee bar in the morning was very pleasant, as was the valet outside when we arrived."

"As soon as we pulled into the hotel we were greeted by friendly valet staff who were also knowledgeable on great places to eat in the area. As we check in to the front desk, the friendly vibe continued. We were helped by Gordon who assisted us with a smile on his face and some friendly jokes to welcome us in. The room was nice and clean with a decent view from our window. All and all I will definitely book with this hotel again."

"Beautiful hotel in a good quiet spot. Comfy room. Nice restaurant and a small lounge area. Snack bar in the lobby I wish had longer hours. Rooftop bar was hopping on new years eve. Very expensive drinks. Attentive staff. Small but nice pool and good exercise room."

"Booked this hotel specifically to experience the rooftop lounge. Unfortunately when I went to visit the rooftop bar it was closed for a private event. I really wish this was made more obvious on the website or when I had called to inquire about the rooftop lounge. It kind of ruined our experience. Outside of that, the hotel itself is beautiful and so well decorated. Staff is extremely friendly! The room was nice, but slightly dirty, the bathroom and towels in specific were not clean. Towels had stains on them. The location is terrific. We ate at the restaurant on-site (urban farmer) and did the steak tasting. The steaks were just “ok” , my date and I were not impressed on that front. Mainly just wish we could have experienced the rooftop bar, as that was the main reason we went. Wish this could be made right."