Pet Supplies Plus West Chester

"If I could give zero stars then I would because that's what this place of business has earned. Their lack of customer service and incompetent is clearly obvious when you're dealing with them. I had referred my daughter to trust in this operation to entrust her order of special dog food for her pet: they kept giving her the run around on when it was ready...when they finally said it was ready my daughter went to pick it up and they had said it was never readied. What? What kind of place is this that tells the customer it's ready and then they say it's not! They need to all be in the same page. The manager was also extremely rude, apologizing for nothing and not addressing what could be done about this. The manager just kept saying it wasn't there ...NICE! REAL PROFESSIONAL! And my daughters dog needed this medication desperately. She specifically waited on this store to get the food in for her dog counting and entrusting them to create the order! Now she is out the food and has to frantically scramble through other pet stores to find this specific food! What a mess! The manager even ended up hanging up the phone on my daughter as to just excuse the situation and not handle it as a PROFESSIONAL manager would be expected to do! Never and I mean NEVER would I ever recommend this store to anyone looking for great customer service as they clearly lack it and could care less about their Customer s and their pets!"

"The staff greeted as we walked in. They kindly asked if we needed help and they showed us where in the store we could go to find our specific need. Even though we came the week between Christmas and New Year's we were able to find a jacket for our dog, Lucy. We took our time walking with her around the store after we found our item. The check out person was friendly and efficient. It was a really nice relaxed experience after the season of hustle and bustle."

"Always a great experience! I did a curbside order & part of my order was missing. The employee(s) were quick to fix it. They set the items aside and when I had forgot to pick them up, they included it in my online delivery order. Much appreciated, thank you!"

"I love coming here to use their self-service dog washing station! It's affordable and so much cheaper than going to a groomers to bathe my dog. The employees are helpful and everything is usually neat. I only took away one star because a lot of the small animals don't seem to be in good health or condition. Come here to buy pet food and supplies, not the animals."

"When I entered the store, mandy()asked if I needed any help right away and she helped show me what I needed and I got the things she recommended for my puppy like dog food, milk replacement . My puppy is super happy with what he got. The customer service mandy provided was great! She was really genuine. I'll be coming here again for the great service and verity of pet needs in such a clean and organized store!"