Community Services Institute 1695 Main Street, Springfield, MA 01103

"The building looks nice! Just kidding, never got to see it. I have been waiting to get an appointment for well over a month now. That was just the time after they finally called me. I was told I'd get a call from a therapist within a week. About 2 weeks later, I call back and leave a message for follow up. I get a response that they will look into it. They follow up later on in the week and ask if I got a call. No, okay they will check in and see. Follow up if they don't reach out by Monday. It is Wednesday following week, no call. I check back in via text, how they have been responding to my voicemails. The response I got is 'I'm sorry, this is my personal phone. I do intake only and the information gets passed to a therapist. I don't save everyone. Who is this?' I am not faulting the intake associate, as she had done what she could to help. I appreciate her in her efforts. However, it leads me to believe this is pretty regular, as my story didn't ring any bells. We are dealing with mental health, time is not a luxury we have to spend. Yet, I could have a PS5 and an Xbox, with a side of a Steam Deck all at original retail before I can get an appointment here."

"Great people great therapists nothing but good to say they have been helping my children and myself with our past traumatic problems and life is getting better everyday"

"Well DCF finily had my boyfriend attend his problem s with someone beside me to get out fustrationg thought and I think he needs trumma therapy I go to mine Evey other week and psych as well for ten years now he needed help refused he said he's fine he's been going and calls me today after his appointment and says that his therapist gave him a number for a place that does DNA testing for to see if our three year old is his of course she is but I'm apaled and I guess its a okay feeling I have no doubt its a waste of money but for his mind yes I encourage my mam do do what he need to get peace in his mind and even k ow it hurt me to think that he goes telling people he don't want anything to do with me only if its his daugjther hurts because what theses therapist don't see is how he really does show love and love me tnays y I keep on with his I'd leave if there was none so he has my mind spinning constantly like great day dinners ready an all of happy an I have depprion anxiety panic PTSD and he calls like excited about this DNA test crawling up my skin on what exactly he is having with this therapist who just met him and his bipolar acting up all of a sudden change shift to aganced me I sted of with me pushing forward I don't want competition therapist I wasn't peace of mind and spirt and sanctuary and I wasn't for him to have truma therapy because he is highly manic I know thins because I grew up with my step mom mail depressives bipoder I know the cycle I want then tames and broken I want peace for him I he trys to controlled evwy move I make and tbays impossible so it drives him up the wall sometimes he's words that all I want him to get his peace of mine d and what he want because he wanted to brake up with me.once and I left had my own place an next thing he's always at my door and showing up I tell Jim leave no use and now I back with him I lobe him but I do t want to repeat my mistaket s for a man over and over again because he can't figure out what's real or not or what's in front of him and the feelings and emotions he will feel after his disitions made not a in depth thinker pleas help him Samuel martinez"

"Doctors can't remember what they prescribe and often revert to old dosage amounts that were no longer being used. That's really a shame, because they have a friendly and positive attitude and have a tendency act as if their clients' thoughts and opinions matter. So I would recommend them, but always pay very close attention to the prescriptions and don't assume that the correct one was called in. (actually, this is really true of any doctor no matter how good they may be. mistakes do get made, so always double check your prescriptions.)"