Coach Auto Body Inc 325 State Street, North Haven, CT 06473

"Coach did an excellent job repairing my 2020 Honda Accord after a car accident in which my car had substantial damage after being hit from behind. Upon getting my car back, it looks and drives like it’s new, spotless inside and out. My adjuster worked hand in hand with Coach and kept me in the loop. Shout out to Joy at Coach Auto. Very friendly and helpful on the phone with questions and updates."

"Coach fixed my Nissan Maxima years back after a steel barricade jumped out in front of me in an ice storm. Because they did such a great job on that car, we returned this year to repair my fathers Toyota Sienna. Exceptional work and service. They took care of insurance for us, car rental...whole nine yards! Even cleaned the car afterwarsds to highlight the work done. Top notch auto body. AND across from Liuzzi Cheese...perfect to grab a bite between visits. :)"

"Very pleased with service. My car three year old sedan in accident and they worked efficiently with my insurance company. Almost $3000 damage but I only paid my deductible. Car looked like new."

"I've had multiple experiences with Coach over the past 30 plus years. Always great work, always honest. I was looking the number up to send to a friend and saw the negative review. From reading that.. sounds like the guy had a beef and maybe was a little inexperienced on what he was looking to get done. Like I said, always a great job done here. The owner and his wife are very nice and very fair. Highly recommend them. What everyone has to know is this company has been in business many years. That's a huge plus. There's a few guys in back that have been there for the 30 years I've been dealing with them so they are doing something right to be in business. Keep that in mind when looking for a shop!"

"I strongly recommend Coach Auto Body. I've taken a number of problems to them, and always found them both helpful and resourceful. I discovered Coach in 2007, when my car had been rear-ended, and I didn't care for the way I was treated by North Haven's largest (also arrogant and bureaucratic) body shop. Their estimate was high, and presented with a take-it-or-leave-it attitude. Coach is a smaller operation, basically a Mom-and Pop company, but as my Geico adjuster said "They do beautiful work." And they're fast and reasonable. They repaired my ruined hatchback and matched the paint color perfectly. Since then, I've taken a number of small problems to them (frozen door latch, broken hood spring), which they fixed quickly and much more reasonably than a dealership would have. I went there for advice on a broken seat latch. The owner, Ron, fixed it on the spot. No charge. Glad to help. My wife had a minor scrape on her fender. The shop manager, Pete, came out to look at it, and buffed it out in a few minutes. Again, no charge. These guys are very skillful. I've always found Pete, Ron, and Jackie, the office manager, pleasant to deal with. Three months ago (June 2015), someone backed into my wife's Prius-C, denting the rear side panel. Coach Auto Body did the repair. There was one problem, though. The paint color on the replaced panel was slightly off from the rear bumper. You wouldn't notice it unless someone pointed it out, but the color was definitely different. This was an odd blue-green color, and the blue-green balance was slightly different from the original. After listening to my wife complain for two months, I brought it back to Coach. Ron asked "What would you like me to do?" I asked if he could get rid of that color difference. He could, and did. They repainted the whole car, matching the color perfectly. Knowing that repainting is an expensive, painstaking job, I offered to pay for it. No charge. Ron pointed out that Toyota uses 17 different formulas for that particular color, depending on where the car was assembled, and they can be subtly different on the same car. That's the kind of business I'll always go back to and strongly recommend to friends. As for the person who wrote the ranting, negative review above, I think what happened should be obvious from the tone of the review. If you approach a business with a combative, insulting attitude, even the nicest business owner will "walk away" from you. I think the problem was with the reviewer, certainly not with the business."