Newtown Savings Bank - Newtown Office

"Brenda Alcantara (client services specialist) helped me set up a 529 account for my daughter. i was having some issues setting up the Fidelity account on my own and she was absolutely wonderful at navigating the process quickly. I highly, highly recommend her. I couldn’t have asked for a better experience with NSB. It far exceeded not only my expectations but what i thought was a possibility."

"THE WORST BANK in the world. The customer service is non existent. We have been trying to get a mortgage statement for my sons kindergarten registration for over a week now! They still haven't provided one since their garbage online portal NEVER works. Steve who signed us up for our mortgage is such a rude, condescending human I cannot believe he is still employed. STAY FAR AWAY!!"

"the agent I was assigned to for my mortgage was the most unprofessional and disrespectful bank agents I have ever seen. the first few encounters he seemed friendly. but he became very rude on the phone when I called him regarding a house we wanted to purchase on a holiday. this was part of his job to respond to clients on that holiday but he acted as if I was abusing him. in the last call that day he literally started yelling like a maniac and said I was using him and that I was wasting his time. in the end he said he would send me the letter but he didn't want to hear from me again and hung up. I was in shock how a bank agent treats customers like that. later I heard he is well known to be cranky but that definitely does not make the bank look good. I switched to a different bank the same day and found a very professional agent who helped me and we actually got a mortgage with a lower interest rate. make sure you shop around and think twice before choosing this bank for mortgage."

"Been a customer for over 20 years and NSB has always been extremely helpful and were competitive when I used them to finance a car. Their iPhone app works great as well."

"I have several accounts at this bank and have been shown tremendous courtesy and appreciation by everyone who works there, from tellers to the branch manager. I received an immediate phone call from one of the managers when suspicious activity was detected on one of my accounts. I have contacted the bank regarding issues with the website which was dealt with quickly and efficiently. I have nothing but positive things to say about this bank."