BHN The Carson Center 77 Mill Street, Westfield, MA 01085

"I've been fair enough to give the Carson Center a second chance having been to their services twice, but I just haven't had good experiences on either. The first time I was there I just felt that my therapist at the time back in 2020 wasn't a good fit, but that pales in comparison to my recent experiences with them this year since I relocated back to Westfield, as of writing this it's 2023. My biggest gripe with them is with my more recent admission with them, because there was a lot of back and forth between the therapists and the front desk regarding how appointments have been organized and it felt like there was just a blame game whenever something went wrong in terms of getting appointments scheduled. For me, that's the straw that broke the camel's back with them all together. But I don't blame the receptionists, and I don't blame the therapists or even the psychiatrists on this. If anything this falls on the administration of the facility. To my understanding, they let go of all the receptionists that were there with new ones prior to my second time coming to them in search of help form my personal problems and frankly, it should be seen as an embarrassment on them for making such terrible decisions without thinking them through, and that's where the source of the problem is with this place. It's unprofessional no matter how you look at it and I wish I could give a lower rating than just one star. I'm done. I wouldn't recommend this facility in the slightest and I have no intention of going back there. You're better off finding another place or seeking a private practice. (P.S. Don't bother asking me to send a email to human resources about my experience, I've said everything I've needed to here and that's the bottom line)"

"If i could give zero stars i would. Disgusting in every sense of the word. Aside from the actual cleanliness from the janitorial staff who do a great job, e everything else is awful. Receptionist is annoyed that you are taking them away from the Netflix on thier phone, the providers must have bought thier credentials or found them in the bottom of a cereal box. Rude. Inefficient. Unavailable. The so called "office manager" was probably the biggest as*hole ive ever met. If you really need help PLEASE go somewhere else! They should all be ashamed of themselves"

"Been going for YEARS. My med provider left in NOVEMBER. I called 3x since then begging for a new provider to consult me on my meds. They NEVER called to schedule. They dropped the ball. They also know my history with hospitals. I guess they don't care."

"Carson Center and specifically my childs therapist failed him repeatedly. Ended their therapy stating she would be available if ever needed, all we needed to do was contact her and she would put them back into her schedule. None of the family wanted therapy to end. We all felt it unsafe. When child went into crisis and we called the therapist, we were told her books were filled and we needed to do intake again. She wouldn’t even talk to us. That was two months ago. They still have not placed him with a new therapist even though we were told it would be fast and he would not have to wait. It’s impossible to get a return call, we go to voicemail all of the time. They lie and fail to follow through on anything thing stated. BHN - Carson center. You are failing. Be better."

"I love my counselor that I go to every week she is super nice and way better than the previous counselor I had at another place. The only reason I give 3 stars instead of 5 is because the medical clinic is not the best. I have been trying to receive medicine for over a month with unnecessary complications such as showing up for my first appt and waiting 45 minutes to find out my psychiatrist was on vacation?! Now I don't have another appointment for two months and I have yet to receive a call back for a week after calling the med clinic multiple times. Great counselors, backed up med clinic."