Best Buy

"The manager, Alex, was extremely helpful. I received a gift and was having difficulty returning it. He made the process quick and easy!"

"In the past, in store pickup was a good enough experience. Recently, I've gone in twice to try and purchase an item on the floor. The first time I asked an employee to pull some items for me that were listed as Available in 1 Hour online at their location, but not on the floor. The wait was 45 minutes, and I ended up leaving because they were helping another customer and literally trying to hide from me when doing so. The second time around I waited 15 minutes and had 3 employees all tell me they're gonna get the keys needed to open a case for the item I wanted. Three people and none of them could get the job done. Idk if they're severely understaffed or mismanaged, but wth..."

"Hello, management at this store is one of the worst. I placed an order for store pickup. The item was available. Then the order was canceled due to item not being available and the new price is $70 more than when I placed the order. It is now also sold out everywhere online. I have called support and the store for a total of 4 times (and 2 hrs on hold) and all I get is an apology. Are you kidding me?? The item is in stock in near by stores and I’ve told them I’m happy to pickup from elsewhere. Match the price and get it over with! Or ship it to me at the price I placed the order! Amazon had it in stock too- but I’ve been a loyal Best Buy customer. Clearly, I regret my choice."

"I don't even know where to start to begin. How horrible this experience was at the store. I bought a Google phone from them. They lied to me and told me that the 5G one would work the same as a regular one. Did not mention that the 5G cost more money monthly than a regular band with. I made five or six trips back and forth from the store trying to get this phone to accept my SIM card. It would not. They insisted that it wasn't the phone. It was either the place it was putting it in or the SIM card. And ended up they were lying. They did not want to exchange 5G phone for a regular phone even though I could not even get this phone to work as I said it would. The salesperson was so hell bent on not not getting his commission on a more expensive phone. When I bought the phone he actually signed the receipt saying that there would be a restocking fee if I exchanged it for any other reason except for what they deem acceptable. He even fought me on that so I let him know. Do you know that forging someone's signature is illegal? And are you willing to lose your job over this commission where you misled me into buying a more expensive phone. You can't make this stuff up. The Best buy in Yonkers is by far superior. The people are so helpful. What I want to get the phone I wanted from that place. After this bad experience. The woman even help me save more money on my purchase. Not try to rip me off on the phone I didn't need or want."

"In order to incent me to spend over $2000 on a laptop I was promised $225 in Best Buy credits. Two weeks later, the account is paid in full but no credits at all. Called support - no help. Asked to speak to a supervisor - no such thing available. So now I have a credit card I don’t want and no $225 in the credits I was promised. This is a business account. This business will be canceling this “Best” Buy account today in person"