Rob Polo 1270 Sullivan Avenue, South Windsor, CT 06074

"Very disappointed!! Severe lack of communication. They repeatedly told me they would be out on a certain day,didn't show up,said they would be out a different day,didn't show up. Repeat that a couple times. Those conversations were via email. When I called and they actually answered the phone and I explained the situation I was told " we can't email or call customers when we won't come out "( far different than what their website claims ). I was made to feel like a problem customer for explaining my issues with Their lack of communication. When I tried to explain that it is frustrating the only thing she offered was to cancel my cleaning. I understand delays happen. I don't have an issue with that. I do have an issue with the office rudeness and the no show no call / email appointments. It's a shame because the people that do the gutter cleaning are very nice and professional."

"We had a great experience! They arrived as scheduled, were professional, fast and did a great job - all at a great price. We had our first test on our gutters with a big rainstorm last night. They were all clear! Thank you!"

"Rob and his team are very nice, but I am a little disappointed. I wanted to balance having my leaves cleaned up for fall cleanup and the gutters being cleaned (obviously you would want to do the gutters first so the leaf service would clean it all up once on the ground). I was scheduled for the first week of December with Rob and they pushed the date back a few times. I called showing my concerns for doing the gutters before the leaves in my yard, and was told the lawn would be left the way they found it. Apparently that means only for leaves, not any debris (dirty that they removed from the gutters). I was not told this initially. So, listening to them, I had my lawn done for fall cleanup without having the gutters done yet. When they finally came out on 12/26, they left debris and leaves all over my yard. I called Rob who was pleasant on the phone but offered no solution to the problem. It’s not the end of the world, but I would have hoped for better customer service and better communication. They did attach my hose and clean off the debris from my deck out back, but not on the front steps or walkway. I will not be calling them back in the future."

"I've used Rob Polo's gutter cleaning services for several years and I'm always extremely pleased with the quality of his work and his professionalism. He is reliable and makes sure to clean up the mess from the gutters. My only minor issue is that the price for his service is probably a bit higher than the average price. A potential reason for the higher price is that Rob carries special risk insurance necessary for gutter cleaning that other contractors may not carry. It is without hesitation that I recommend Rob Polo Gutter Cleaning."

"Do not use this company for gutter repair. Rob sent an incompetent crew to re-attach a section of gutter 3 stories up on the back of my home. On their initial visit, they took only about 15 minutes, did not use a ladder and anchored the gutter at the far end with one aluminum nail that they hammered into an S-shape. I informed Mr. Polo about the situation and told him I had no confidence in the repair. He agreed to send them back. The day they returned unannounced, I found them working on a 40 foot ladder above a window about 12 feet from the end of the gutter at the point where it had separated from the fascia. They said they were unable to drive the gutter screw home and promised to return within a few days with the proper equipment and hardware. Following that visit, the gutter developed a new hose-like leak in the exact location where I had found them working. To make a long story short, when the gutter was finally repaired by another vendor, we found a cleanly drilled hole on the BOTTOM edge of the gutter that was responsible for the leak along with a pair of same-sized holes on the back side. Despite being presented with photos and a descriptive invoice, Rob denied liability claiming that his crews don't carry drill bits and would never drill a hole in that location. I'd also be cautious using him for gutter cleaning. On their first visit, his crew bent my gutter guards so they could use a blower on the downspouts."