Central Appliance Parts & Services

"I am surprised by the comments on here because we had an opposite experience with Donna and Central Appliance through our home warranty! It was the home warranty company delaying the ordering of parts, and Donna repeatedly followed up with them to resolve. We are so grateful for the completion of the repair and a job well done. They were also the only repair company to identify what was wrong with our BlueStar refrigerator after another repair company made a repair that did not work. Thank you so much, Donna!"

"Horrible! Run! They were assigned by my home warranty company. They did not fix the issue and reported fixed. They got scheduled again to come and fix. They never showed up. Called and left many messages and they told home warranty company that tried to reach me many times. No missed calls from them. Then they said to home warranty company that they will call me at 12 noon. No call again that day. Unbelievable!"

"Thank you to the reviews on here because I called my insurance company and got another company to come out instead of this one. Donna called and was audibly ANNOYED because of my schedule...I’m not sure how many people are working IN the home- but I’m not and that bothered her. She huffed into the phone, which is COMPLETELY unprofessional. Moreover, I was not asking for, insisting on, or even inquiring about a service day... I simply stated the time that I am home from work, which is earlier in the day than most people. She didn’t like that her service guy could not come at a very specific day and/or time. REALLY? Hands down, if SHE is the FIRST IMPRESSION... I’m impressed. Horribly so. I don’t know where customer service has gone...nor do I understand how some people don’t recognize how INCREDIBLY lucky they are that they’re actually working in this pandemic."

"The day before Thanksgiving, I called Central Appliance Parts to schedule an appointment to have our oven looked at as it was not working correctly. The Monday after Thanksgiving, Jake, a repairman from the company, diagnosed the problem and said the repair would be just over $400. I paid the $80 service fee and told him I would consider my options. He told me that I could speak with Donna in the office later that day if I decided to move forward with the repair, which ultimately, I did. Donna told me it would take a day or two for the part to come in. I called her back three days later as I hadn't heard anything. She told me the part wasn't in yet. I asked why I hadn't been updated on the status and she said they don't call until the part comes in. I called again the following Monday (now 7 days after the original call). Donna told me the part still hadn't arrived but was expected that day or the next day. I did not hear from her, so I called again three days later, and spoke with Margaret. She told me that Donna wasn't in and she wasn't familiar with the situation but she would look into it. She called me back an hour later and said she had the part. The repair was then scheduled for the next day. From a customer's perspective, updates on the status of a part when it has been much longer than I was told it would be seems like a reasonable request. However, Donna repeatedly seemed annoyed that I called back every few days after being told it should only take a day or two for the part to arrive. In addition, when Jake showed up to make the repair, he reeked of cigarette smoke. For all of these reasons, I would not recommend doing business with this company. Margaret was the only person who seemed concerned about providing appropriate customer service. Ed"

"i cannot say enough great things about this company. They have been incredibly responsive. Over the last 6 months, I've had problems with both my dishwasher and my freezer. They were out numerous times because of the freezer - numerous issues surfaced and Lyle just kept coming out to do the repair. In the end, my freezer needed a very expensive part and they stayed on top of the ordering. Jake came out last week and installed the part and I'm pleased to say that all my appliances are working (hope I don't jinx myself!!). Lyle and Jake (the owner) are just awesome. Donna, Jake's wife, is absolutely terrific. She is great about managing the schedule and setting up appointments in a realistic manner so as not to disappoint. I cannot even understand any bad review of this company. I would recommend Central Appliance to anybody that is in need of a repair. They are absolutely fantastic - responsive, courteous, efficient and effective. Thank you!!"