The UPS Store

"I recently purchased some art at an auction that I needed shipped to me in Virginia. Frank at The UPS Store 5527 was one of the suggested shippers by the auction house. I called the store and Frank actually answered the phone. I told him what I needed and he told me to send a copy of the paid invoice and he would take care of it. And did he ever. My package arrived yesterday in perfect condition. I've never seen so much care and bubble wrap used to ensure safe transit of anything that I have ever purchased. There was even a note on the main piece to warn me not to use anything sharp. 10 stars to this store and to Frank. (Also - It was over the Christmas/NY holidays and the auction house has a 10 day rule that if the items aren't picked up by that time, there is a $10./day storage fee. Frank must have gone and picked up my items the same day that I called.) 'Need anything shipped, call Frank!"

"Owner, Frank, is a stand up guy always willing to help. Love this store."

"This is the second time that I have gone and they were closed early, before their posted closing time. If you want to close early, just change your posted hours so people don't waste their time. A few other people came as well, only to find the store had closed early. Very poor customer service."

"As I entered the store, I was wonderfully greeted by a UPS member! I was sending off a Christmas package to Kentucky and he assisted me in the process! I had no knowledge of sending packages off to a different state but had so much patience and helped me! It seems that he genuinely cares about his customers!! Shoutout to Luke!!"

"I went there a week ago and a worker named Luke helped me ship out all of my holiday packages to friends and family. They received it on Christmas morning. Now that's perfect timing! Thank you for the Christmas miracle."