Quest Diagnostics Vernon

"The staff at the Vernon office is reasonably pleasant and professional. I feel they have been careful and caring when drawing blood. But, the system is broken. I scheduled an appointment yesterday and needed to cancel with no success. No matter what I did to try to cancel, even trying to recover with my email and phone number it would return that no appointment was found. Overall the Quest Diagnostics app, which retains all my previous results, is why I continue to use Quest."

"I do NOT do well with getting my blood drawn. While I can mentally handle it, my body for some reason cannot. I tend to break out in a sweat instantly, become very shaky and pale, and in the past I have passed out. I haven't always had the best experiences with drawing blood. With that being said the staff here was FANTASTIC. I told them immediately that I don't do well and they made amazing accommodations for me. They had me reclined in a chair and provided me with multiple ice packs. The woman who drew my blood (SEVEN viles full) was chatting with me to keep me distracted. When she was done they let me lay there a bit to recover. I never felt judged or rushed and they handled me with care and grace. I'm so grateful. EDIT: I had to go back to this same location to get more blood drawn and had an equally amazing experience. The phlebotomist was so patient with me, kept me distracted while she drew FOURTEEN viles, and provided me with water after. I hate getting my blood drawn so much but the staff is really great here."

"We went to there for walking in at the last hour before they closed and were told without appointment we can’t do the test that day. There were another couple of people had the same case like us. We ended up failing of making an appointment by call and failing of making an appointment as a guest online in 30 minutes. Finally I created my account and made an appointment. All in one, make an appointment at first otherwise it’s waste of time!"

"Once you get called in, it’s a great experience. People usually have a hard time finding my veins, but they got it right away. Took less than 5 minutes once called in to walking out. However, I did have to wait 30 minutes extra for a scheduled appointment, which isn’t ideal. But I’d rather wait that long, than be some place else where I’m more at risk for getting nauseous or passing out."

"One of the staff came out to the waiting room and scolded the few of us sitting there that we should have made an appointment. She was not nice about it at all. Very rude. However, I was called in to get blood drawn less than a minute later and the woman who took my blood was very nice. Actual service was very good but if you take walk ins don't go out and scold people for not making an appointment."