Ethan Allen

"From the beginning of my search for a sleeper sofa I found the Ethan Allen sales associate was knowledgeable and guided me through"

"Our new dining table and chairs are extraordinary quality and they transform that area of our home. We'll be enjoying them for years to come. The service in both the store as well as delivery was excellent. Superior from start to finish."

"Oh my how profoundly disappointed I am with Ethan Allen, the furniture and mostly the customer service. After spending several thousand dollars on a recliner I sat in for 10 minutes in the store, I spent a few hours in it 2 days after it was delivered. It was extremely uncomfortable and for that amount of money I wanted to be comfortable. I contacted the store on the the second day of business after delivery and told them I wanted to return it. I added that we have a couch on order and please put the refund towards that purchase. THEY REFUSED saying I can not return it. Its a special order. The special order was picking the color of leather options they offered. DO NOT buy from Ethan Allen."

"The furniture was perfect. The service not so. I had to make numerous calls to get information or answers. The designer helping us was not very responsive. I requested at least 4 times to get fabric samples of the fabrics I had chosen. These were never sent to me. I felt like someone who buys a car and drives it out of the lot and once you do, they don't care about you. On to the next sale. Don't get me wrong, the items we purchased are very nice. Service, not so!"

"Ordered custom furniture for a new home that was being completed. Unfortunately there was an explosion in the home just prior to purchasing it and I was forced to postpone the delivery of my furniture order (had nothing occurred the order would have been able to be delivered on time). This is where Ethan Allen customer service fell apart. Other vendors gladly agreed to hold my orders for many months with no issues due to the unusual unforeseen circumstances Ethan Allen refused to extend the time of holding my furniture frequently citing the terms of the contract that I had signed and that it "wasn't their fault". They wanted to force me to pay outrageous storage fees and to pay for the furniture in full, site unseen. I was forced to secure a unit at a storage facility near the property and have the furniture delivered there. This is still an expense, but much cheaper option than what Ethan Allen was going to charge me for storage. They even had the nerve to not deliver the complete order to the storage facility. They had to make a 2nd delivery to the unit a week later with the missing items. The storage unit is near my new home but is a 200 mile round trip from where I am temporarily living. So I had to travel a total of 400 miles because of their negligence with the delivery. Manager Barbara and salesperson Deborah were absolutely abominable and have zero compassion or customer service skills. I realize what occurred fell outside the parameters of their precious contract, but this was a very unique and unusual situation which required them looking past all that to help out a customer. Shame on Ethan Allen. They represent themselves as a high end store...when you are purchasing. Once the purchase has been finalized their true colors shine through."