Ashley Store 1441 Memorial Drive, Chicopee, MA 01020

"We went to look for a new couch today at many stores in the area, and we were so lucky that our first stop at Ashley we met Susan!! Right away she was welcoming while also giving us space to look around. She was very detail-oriented as well which is appreciated. We checked out other stores for good measure, and nobody came near to matching the quality of Susan’s customer service. We ended the day purchasing a super-comfy couch we are very excited about, and appreciate that she went above-and-beyond. And most of all, treated us with respect. Thank you for the assistance finding the perfect piece of furniture for us!"

"I purchased a console from Ashley’s. It came with some damage on the side. I tried to get service and was unsuccessful in getting anyone to change/reschedule the service date and time window of 6-9pm after already waiting almost two weeks! I contacted the store, and my salesman had the day off. I spoke to another sales associate by the name of Juan Almonte in the Chicopee store who said he was with a customer, but would call customer service asap. Within ten minutes I had a call back from customer service and was able to resolve the issue. In this day and age of poor customer service, it’s refreshing to find an individual who goes the extra mile and values customers and wants to help. I received exceptional customer service from Juan (and Amanda at the customer service dept) and want potential customers to know there are still individuals around who take our customer issues seriously! Way to go Juan at the Chicopee store! So appreciate you!"

"I purchased two lamps from Richard DeCusati in the Ashley store in Chicopee MA. Even though I only wanted two lamps Richard treated me with respect and provided seamless service and never made me feel like my purchase was too small. My lamps are at home and look beautiful. Richard always goes out of his way to help me with my purchases no matter how big or small. Ask for Rich when you go into the Ashley store in Chicopee, MA. You will leave happy that you did. Darryl"

"We needed two narrow recliners and some bedroom furniture. We were greeted by a friendly sales lady named Deb. She really knew her stuff. After Deb showed us some options, she gave us plenty of space to walk around and explore on our own. This Ashley store has an unbelievable amount of choices, all with excellent pricing."

"Went to Ashley Home Store in Chicopee, Mass in desperate need of new furniture but on a budget. I was online shopping when I came across this 60" round table that I fell in love with, when I found out Ashley Home store had similar table I had to go to the store to see it in person. Chris Purkerson was there to help and answer every question or worry that I had, to my surprise the table was less than all the other stores I was looking into. Chris was confident that his sales were the best price out there, yet I still felt the need to keep looking, (waste of time) because he was right! I called him back not only to purchase the table, but I also purchased a sofa from him because he was able to get it for me at a better price than the outlet I was looking into. I was so happy with his service that I spoke to my family and friends who also ended up purchasing furniture from him. We are all glad to find someone that not only is confident with his sales but that also tries to give you the best deals out there. He also offered their new free shipping through Cardis which was also a great experience. I will definitely be purchasing from Chris again and recommend him to anyone. Thanks Chris!"