Pottery Barn

"I want to be very honest in my review of Pottery Barn. I love their rustic style and have been shopping at Pottery Barn for the past 4 years. Usually, I go to the Evergreen Walk location in South Windsor, CT, as it’s the closest store to my town. My house is decorated with items that are 60% from Pottery Barn. However, some employees there are sarcastic and arrogant, which discouraged me from shopping there as frequently. Despite this, employees like Heather and Valentina (the new manager) are incredible — friendly, attentive, and kind. Their professionalism and warmth have brought me back to this store location. Heather, in particular, is an amazing professional and human being. Because of them, I would love to give 10-stars satisfaction rating."

"I went with a group of friends and one of them asked to use the bathroom. The rest of us were done looking, so we decided to sit in the store and wait since there’s plenty of furniture and it was cold outside. A blonde staff member came up to us and rudely told us to leave. I told her we were waiting for our friend who was in the bathroom. Right when I said that, my friend happened to be coming back and the lady pointed at him and said “is that your friend?” I said yes. Then, she proceeded to say “okay well this isn’t a lounge” before walking away. She was very rude for absolutely no reason and did not even bother to watch us leave. It’s not like we were even playing around or anything. We were just sitting there talking and waiting. The fact that she was trying to kick us out without knowing anything was very annoying. What if we were testing the furniture before buying it or had a physical issue and needed to sit down for a few minutes. And the way she pointed at my friend and asked if we knew him was extremely weird. What if he hadn’t walked out and she pointed at a random stranger asking if we knew him. It’s not like the store was super busy and we were in the way either. We were like the only ones in there. There was definitely prejudice against us. It’s no wonder why this store has less than 4 stars and a ton of bad customer service reviews."

"Love this store. A little of everything for your home. Drapes, furniture, lights, holiday decor, plates and other. Love it! Got great soft throw and an octopus pillow. On sale the bedding is good"

"Very arrogant and rude staff. If you don’t dress like you’re rich they won’t give you the time of day. Spoke with one lady to get a dining table which I had cash for right on the spot. She said she’d be right with me in a “don’t bother/talk to me attitude” which I brushed off. After 30+ minutes of waiting at the table which she saw me at I tried to get her attention several times to which she just kept walking past not acknowledging and completely ignored me. I just sat and watched to see how many other customers she would serve while ignoring me and making direct eye contact. Seriously don’t go to this store. Bunch of dirtbags."

"Stopped inside thinking I would check the place out for holiday ideas. . Came across some really cool Ceramic lanterns in off white, gray, and black. The perfect gift for a friend who is into the Magnolia Style of decorating. They come in different sizes and are / were located by the front door. A bit pricey but worth the splurge for a holiday gift as they were so unique. Covid compliance: One door for entry and exit. A person by the door keeping track of the number of people in the store. Hand sanitizer available at the door and recommended. Masks worn by patrons & staff. Plexiglass at the checkout."