Pottery Barn

"I purchased a bed in June of 2023. I then purchased a mattress separately. My bed size was standard king. My mattress also standard king. Problem is the mattress is so tight from top to bottom that not even a sheet fits in between them. My sheets fall off every night because they are not on properly. I called customer service and spoke with Carla. She told me since I didn’t buy my mattress from pottery barn, she can’t help me. I tried to explain it is a standard 80 inch mattress. She interrupted me and said “ mam, I don’t know anything about that mattress and it’s not our product. We can’t help you”. She also called me rude for being persistent. Pottery Barn never said I need to buy their mattress. Some people use there own. It should fit. I’m out of luck. Bed was very expensive. I won’t be shopping there again"

"This place is very nice inside, we went there just to look around but we ended up buying something, Lol They have everything you need for home, from kitchen to living room to bathroom and so on, this is a great quality furniture place."

"I used to shop here religiously. Over the past few years, I’ve noticed the quality of the merchandise at Pottery Barn has significantly gone downhill. When they launch new products, it’s similar in style, just changing color schemes. This is just my personal opinion. I almost want to give it a three star review. I find a much more vast selection on Amazon then I do through Pottery Barn. I also find that Amazon can be more cost-effective than Pottery Barn. Again, just my personal opinion. Respectfully, Dennis Schleicher"

"I often stop in for decorating inspiration if nothing else. The displays are very well done. Over the years I had two occasions where I required customer service and in both instances Pottery Barn was great. I am a loyal customer as a result."

"Horrible product and quality control. This is 5880 worth of a bad cart. Paint is uneven. Screws in bars don’t fit. I called customer service who wants me to dissemble it and send it back for refund . The assembly took 5 hours. Horrible ways of time and money."