OUTLET CITY FURNITURE 51 Richards Avenue, Norwalk, CT 06854

"They had a lot of amazing furniture. However, after I viewed an items online, it was much cheaper. Like a dinette set they were charging almost $900 for. Ashley Website listed for like $700. The problem was the communication with delivery people and the sales people was totally off. Sales salesperson said I can have the furniture in two weeks. Delivery / warehouse said January 2024 and it was November. So I went to Bob’s and got my furniture a week later, and for a better price. That store is closing in Norwalk. I see why! They were nice…"

"The overall experience was positive. Scott our sales manager handled the process well and we also are happy overall with our purchase and experience. The reason for two stars is because of the Ashley Home Furniture store mattress policy. We tried to return a brand new, still in plastic, mattress which if bought on the tempur-pedic website directly, their policy is a 90-day return full money back guarantee. The Ashley furniture policy is no return no take-backs and Scott who apparently is also the manager explained that per health code and regulations they aren’t able to take back mattresses even though this is false as online the direct tempur-pedic mattress policy says otherwise and tempur-pedic customer service also confirmed their 90-day return policy. Apparently 3rd party sellers like Ashley have the right to deny the Tempur-Pedic policy which is a shame. Scott was also quick to rush me off the phone when trying to figure out what we could do to make this work and was plain rude by the end of the call. Overall, we are happy with our furniture purchases but given the experience above, it’s a shame we have to be in this situation."

"We had a great experience with Haitham as our salesperson. We had come into the store back in February and purchased a couch, but ultimately decided it wasn’t the right fit for our new space. Haitham was extremely helpful in helping us cancel the couch order and order new pieces for our place with no issues. Haitham was able to make sure we could update our order at no additional cost to us, which was much appreciated since we had cancelled the original order. We recommend working with Haitham on your next visit to the store, definitely make sure to ask for him! Thank you!"

"Haitham made my couch shopping experience the best it could be! He was very patient and gave me all possible options, colors, and materials. He was able to visualize my space and make perfect suggestions. He rearranged the floor space in the store to show me exactly how the furniture would look in my home. I can’t wait to come back!"

"We went to Ashley’s in Norwalk and Scott was extremely helpful. He let us walk around the store and would check in ever 10 min or so, or when we stood by an area for a while. He would answer our questions and then gave us space to discuss. Unlike many furniture stores, Scott and the staff did not follow us around, which we appreciated. Scott helped ensure we received the best price. We purchased a bedroom furniture set and are excited to use it."