BoxDrop Mattress Outlet

"We purchased a mattress and adjustable frame a couple of years ago, at the outset of the COVID-19 pandemic. The delivery guy wouldn't remove the old mattress, which most bedding shops do. I had to drag queen sized mattress a couple of hundred feet to the dumpster in my development. The delivery guy had a dolly that would have made it so much easier, and I tipped him anyway. The mattress we bought couldn't be flipped. We weren't told this, and frankly, I've never heard of a mattress that was one sided and unflippable. Finally this mattress sucks. It has more hills and valleys than upstate NY. We had to buy a 3" mattress topper to make it barely comfortable. I have always tried to buy local from small businesses, but this place cured me of that. Let's refresh your memory, shall we? Your delivery guy was a court officer who moonlighted delivering your mattresses. He charged me $50 to deliver, and seeing as he had a dolly, I asked him if he would take the old mattress down to the dumpster so I would have to drag it downstairs, he refused, although I tipped him. When the frame that "drops into" the existing frame, it was left outside in the driveway for two days by whoever the delivery service was. A neighbor alerted me to it's arrival. More dragging. Up a flight of concrete steps. Lots of dragging for a 70 year old with a bad heart. Furthermore, you never said a word about the mattress NOT being flippable, reversible, or anything else. And over my lifetime, I've bought quite a few mattresses, EVERY ONE OF WHICH WAS FLIPPABLE. EVERY SINGLE ONE EXCEPT THE ONE BOX DROP SOLD ME! You did, however, remember to sell us a zippered liner as protection against bedbugs. IN MY OPINION, ONCE THE CUSTOMERS MONEY IS IN YOUR POCKET, THE SERVICE IS DONE! However, you did manage to send us a flyer soliciting a 5 star review for your cash-and-carry business. I still have it on my bulletin board with your invoice as a reminder NEVER TO DEAL LOCALLY WITH A SMALL BUSINESS LIKE YOURS. Of course, when you get less than a strling review, which you seem to think you're ENTITLED to, it's deny, deny, deny, you never heard of the customer, the customer is a liar posting a phony review..but the truth is, in my opinion, you're the fake, phoney fraud."

"Got a sofa and queen mattress set from Ron. Great quality, prices and customer service. Would highly recommend his shop to locals and those new to the area. Thanks again!"

"Lowered a star after the owner's message. I HAVE been to the store, bought a mattress even for my daughter. While the staff were friendly the store itself was dirty. The display beds had visible dirt and grime, and the sample mattresses were in poor condition. Overall I was satisfied with my purchase, but apparently 4 stars wasn't a good enough rating."

"Very good! Extensive selection of high quality mattresses at great prices! Highly recommend. Owner has a wonderful personality as well"

"Ron saved my back and my wife’s chest! Our new bed is like sleeping on a cloud. I’m now at risk of oversleeping on the weekends it’s so great. I showed up at the store at closing time and called Ron and he made me a same day after hours appointment and drove from Kingston just to help me out. He gave us great advice and even helped load the mattress onto the truck. It’s a one-man show, no employees. If you want a new bed give Ron a call first before going to the big name stores!"