Social Play Haus

"I took my children here for the first time and was quite disappointed at how they dealt with irresponsible parents. They promote “kind vibes only” but do nothing about kids that aren’t kind. There were a few boys that were dumping all the toys on purpose repeating “mess it all up,” snatching toys from other kids, bumping into others without apologizing, in short misbehaving the whole time. The moms were sitting outside sipping on their coffee doing nothing about it. So I asked them to control their children since they are too rowdy. They pretended they didn’t hear me. I wonder if they thought their children were so entitled to do anything they wanted since they paid to get into this place. Anyways, since they didn’t care to listen to other moms who were using the place, I think the employees there should have stepped in. Those boys were clearly very loud and in everyone’s ways (playing quite dangerously too—jumping off of structures). I think they need to implement more rules so everyone can happily and safely share the facility. Other than that, they have nice set of toys (mostly wooden toys), pretend-play areas, and a playground set. Food was quite nice too."

"I had my daughter’s first birthday party at the Social Play Haus and it was PERFECT!! We had the 3 hour catered event with over 50 adults and 10 children of all ages. Everyone had such a great time! We received so many compliments on the atmosphere and food, and the best part is that Marc and team thought of every single detail to make it so easy for us!! From the amazing decor matching my Pinterest vision to ordering the cake and even having a signature drink, they truly made the planning and execution so easy. I would HIGHLY recommend the Social Play Haus for anyone planning future events - you are in great hands here!"

"This place delivered!!! They did an excellent job from beginning to end. The decorations, food & theme was perfect! Yes, lack of communication was a little annoying however we're all busy people and have a lot going on. The staff was attentive and super friendly.I would definitely have another party here :)"

"**updated in response to Jenni's & Marc's comment. We reached out to them 3 days after the event via email, not a whole month after the event. Regardless of when, doubt that they'd have met us half way. They simply asked for more feedback... There was no resolution. We recently hosted our daughter’s 1st birthday party at Social Playhaus in June. I was on the fence about leaving a negative review but after following up with Marc and Jenni and being very disappointed with our experience, I found it necessary to give others insight. We were really excited to host our daughter’s birthday party at Social Playhaus because of what they had to offer — not only was there a play area for the children but there was also an area for the adults to socialize, drink and eat. Despite this, there were several areas where Marc & Jenni fell short. Prior to the event, Marc had reached out to me via email to let me know that he’d be calling me the week of 5/23 or early the following week to discuss details. After sending 2 emails and still not hearing back from him, I decided to call him myself to try to hash out the details. I guess that was the first red flag… We went with their platinum party package (starts at $2500 + 20% admin fee). Their platinum package includes extra themed decor, themed decor and tableware on children’s. Food and drinks are additional. We spent about $4300. We went with ice cream theme for our celebration. The “extra” themed decor… was lacking. Besides the ice cream plates I had requested for for the children’s table, the only other ice cream decor were some balloons on the photo wall. I thought the balloon garlands were done well. But other than that, there didn't seem to be much thought or effort put into the "theme decor" The ice cream plate taped over the donut board showed minimal effort at best. With their package, you’ll receive cupcakes for each child. The cupcake frosting was hard, an indication that they were not fresh. My friend had made some cupcake toppers for the cupcakes. We had to really push hard to get the toppers in. Another one of my guest told me that when she accidentally dropped the cupcake in the parking lot, the frosting didn’t even change form! Included in the package, you’ll also receive a donut board with 2 dozen assorted donuts - the donuts also didn’t look very appetizing. A guest told me they tasted stale. I later found out from Jenni that the donuts are from Tim Horton's, not a local bakery, not made in house but Tim Horton's! Please, if you decide to go with Social Playhaus for your event and paying that much, ask for better donuts, you and your guests deserve better! The party favors that were placed on the children’s tables were sunglasses that looked like they were leftovers from a previous party. They kept falling apart whenever the kids tried to put them on. My mom was desperately trying to just put pieces of the sunglasses back on for my daughter. A few of our guests did not get to eat the chicken francese and eggplant parm because the trays weren't replenished in a timely manner, they had thought the food had run out. We had high expectations when we chose Social Playhaus as the venue to host our daughter’s first birthday celebration. Sadly, what was expected wasn't delivered. And what we paid certainly did not match the quality of the desserts/decor/favors we received. After speaking to Jenni, she offered to comp our tickets to a future events of theirs. But with all due respect and honesty, after our experience, why would we want to come back? There were aspects of the party that felt like they wanted to spend as little as possible… such as dum dum pops at the dessert table. Jenni said if I had said something during the event then they would have been able to remedy the situation then… but how can you expect us to hash out details DURING the event while we are attending to guests or our kids? Are you really going to replace the cupcakes and donuts with fresh ones? Put some more decorations on the donut boards? Put out new favors during the event?"

"Pretty neat social play area for kids!! You can book the entire place for special occasions and includes alcoholic beverages for adults, juices and smoothies for kids and small variety of hot food. The hot food was decent, they served meatballs and pasta. The kids play area is a decent size with toys and slides. Parking is plentiful due to being located inside a complex."