Banter by Piercing Pagoda

"I just got my nose pierced at the Westfarms Mall location. Eli is great. He is very organized, makes sure everything is clean and new, talks you through the steps, and makes sure you are happy before he starts to do the piercing. For me personally, I would give it a 1 for pain, but I know everyone is different. If you are thinking of getting a new piercing, Eli is the person you would want to go to. Make sure to check for their sales I got the piercing, jewelry, aftercare solution, and extended warranty for 80 bucks. At the normal price, it would have been close to 110. So happy!!!!"

"I was looking to upgrade my existing chain ($599) with warranty. I picked out a 759$ chain and was going to get the warranty with that as well. But I was turned away because the chain I wanted to upgrade wasn’t “broken”. In what world does a company not allow a “perfect” condition item to be upgraded, but in the same breathe allow a broken item to be upgraded. I proceed to ask “so I can come back with the chain snapped and you’d do the transaction?”, she says yes. What kind of service is that? Should have just snapped it right there but cooler heads shall prevail. Great company policy to turn away 150$ from just one customer let alone all other customers that came to this dilemma."

"i got my septum done the other day and my friend got her navel. the piercer was super cool and really funny and definitely helped ease our nerves. the other staff who (i think) was doing the jewelry sales part was really sweet too :) definitely recommend!"

"I had a really bad experience, the lady told me to hold until she was done wit another customer which I did patiently. When she was done with the customer she proceeded to tell me to go to another store location at the mall because she was going to clock out. I waited around 30 min for her to tell me to leave because she wouldn’t be able to help me. Instead of tell me this in the beginning. Not good customer service. The other location in in the other hand really good service."

"Got my ears pierced at their store location next to the center court of west farms October 2021. The piercings never healed even though I used the solution that they overcharged me for ($10 in store $5 on their website). I was sold 14k gold plated earrings that were made so poorly the gold flaked off and irritated the piercing. I ended up going to a tattoo shop 6 months later and paying for titanium studs and going to the doctor for a prescription antibiotic to heal my ears. Don’t go here."