Big Lots

"Found some amazing deals there., definitely going back."

"My review is for buying furniture at Big Lots. If I could give them negative stars I would. Do not ever buy here. The company does not back up its products. And never ever buy the extended protection plan there. The protection plan company makes up every excuse to avoid honoring the plan. I bought a Broyhill leather reclining sofa in Sept. 2021 and the protection plan. In Oct. 2022, the sofa starting tearing and peeling. I have been fighting with both Big Lots and Allstate Protection Plans (administered by Square Trade) to get it repaired or replaced. Until I reported them to the Better Business Bureau 2 days ago, they refused to do anything. Last night, I finally got a call from Square Trade as to this issue because of my BBB complaint. It's taken 10 months to hear from them!!! They refuse to send a technician over to fix it but offered me to get an estimate as to repair costs. They have offered me $200 towards the repair. That's not honoring the protection plan. They should be fixing this problem no matter the cost as I bought the extended protection plan. UPDATE: estimate to fix the sofa is $550 plus I have to bring it there. How am I going to do that? I will never buy furniture again there or a Square Trade warranty."

"Great items and some good prices always check online for coupons and app for your member number for discounts"

"I needed a vaccuum same day and saw they had online ordering and had one available for pickup that same day. so i purchased it online and waited for my email. once i got the email that the order was ready, i went to the store. there was a rather large line for the registers, but i figured they had a seperate area for online pickup. they don't. i had to stand in that long a** line for about 20+mins just to be handed an item i paid for hours earlier. you guys need to do better. i think almost every other store has a pick up area separate from normal register area. what is the point of me prepaying if there is absolutely no time benefit for me in doing so?? never again."

"Fun store to stop in to. Great prices and basically everything you'll need to fill up your house."