Heritage Collision 1984 Boston Post Road, Guilford, CT 06437

"I called first thing in the morning on December 26th, as my son's car needed work before going back to school in Schenectady, NY. Not only did the guys take the car right away, but the service was friendly, efficient and meticulously done. I will now be heading to Heritage Collision for our cars' future body work needs. I'll also be sure to recommend them to everyone I know!!"

"By recommendation of the Jeep dealership in Madison, I reached out to Chris and Antoni at Heritage Collision for a repair to the fiberglass top of my Wrangler. I could not be more satisfied with the work they did--I cannot even tell where the damage used to be. Perfect re-shape and color match. On top of that, everyone at the shop was really friendly and thorough when time came to explain the job, cost and expectations. Highly recommend them if you have work needed on a Jeep's fiberglass top."

"A few weeks ago I was involved in a minor accident that resulted in damage to my rear bumper. The owner of a local gas station suggested I bring my car to Heritage in Guilford. I contacted Cheryl at Heritage and I am so happy that I did. Cheryl took time and informed me of 2 important issues. (1) You can insist the adjuster comes to visit you at your home to evaluate the damage. (2) If you don’t rent a car during the duration of your repairs you are entitled to some amount of money per day to reimburse you for the loss of the use of your vehicle. Needless to say – when I called the insurance company they seemed to forget to mention these 2 important items to me. My strongest suggestion is if you are in an accident and need body work on your car – call Heritage FIRST – and speak with Cheryl. You can call the insurance company later. She will coordinate everything for you – and keep you on track. If I could give Heritage 6 stars I would. They are truly a honest, professional company. We are lucky to have them in Guilford!!"

"A kind person decided to hit my car one day and I had to get it towed. The more known auto body shops were booked out for a month, no insurance partnered shops available at the time …so I went with a local small shop with good reviews that someone had recommended me quickly as they said the town has used Heritage. I asked insurance and Heritage to use OEM parts as my car was a 2023 model and virtually brand new. Both said yes of course, but unfortunately the fender and 6 smaller items were aftermarket. My fault for not looking at the estimate closely and taking peoples word. Not a big deal but would have preferred OEM fender. Once finished, it didn’t look cosmetically the same as before. (Gap between the headlight and bumper and gap between the fender and bumper). I asked if it could be fixed. They said yes. I brought it in. They said it was fixed. I picked up my car, and it looked pretty much exactly the same. Friend confirmed. If they couldn’t fix it, I’d rather they of just said so, as I had figured once it’s done it’s done but that it didn’t hurt to ask. After I picked it up the second time, I started hearing a hum from what I thought was the driver side. Because I was hearing it from the opposite side of the accident, no one was interested in taking another look at it. I ended up taking it to dealership via insurance recommendation. It needed a new wheel bearing, which was actually on the side of the accident. Dealership even said it sounded like it was coming from driver side but that it was probably because I’m only ever sitting in the driver seat. And lastly, they said my wheel alignment was way off and had to fix that as well. Even though on the estimate it said Heritage had done an alignment. One small nitpick, I didn’t like how she wrote my credit card info on a piece of paper. I would have preferred to call back when she was back in the office. Overall an exhausting experience, but everyone at Heritage was extremely nice."

"I was involved in an accident in late June, was a freak accident and the other drivers insurance covered the repair cost. I was recommended to them by a the dodge dealership in Madison. The receptionist Cheryl was very sweet and informative. When I arrived to pick up the car, the man at the front who I forget to get the name of was very pleasant and professional. The car from a far looks like nothing ever happened; their are slight imperfections like over spraying. One of the parts which is the front fender had to be an after market part and the body alignment is off, but I can chalk that up to it being an after market part. The paint work on the parts is well done, but again some slight imperfections. But overall I think the team did the best the could at trying to make my mustang look brand new. Of course after an accident it will never be the same but I am mostly satisfied with the repairs and the people are genuine and great with communication."