Elite Appliance 172 School Street, Agawam, MA 01001

"Elite Appliance is great! After struggling with other appliance companies - Elite was able to help and was very responsive and able to accommodate my schedule. They arrived on time, were very knowledgable with my refrigerator and able to fix the issue on the spot. I referred them to a friend who had a lingering issue with their old dishwasher and they were able to help them as well with great service. Their price is competative but they offer excellent value and stand by their work and offered to come back if there is a further issue. It was super easy to get a hold of them and schedule, too. Highly recommend. Appliance repair can be frustrating but getting a professional such as Elite can save a lot of headache as opposed to troubleshooting and calling customer support yourself (cuz I did that!) Thank you!"

"Elite Appliance LIED to the appliance company that they fixed my dishwasher and confirmed it is working. It is not and I have now missed my warranty window. Elite Appliance was scheduled to repair my LG dishwasher. Upon arrival to repair the previously diagnosed issue, they found they had received the replacement part from LG in an unusable condition. They replaced something else on my dishwasher, but not the part they originally diagnosed as causing the issue. Because the original issue was still not fixed, I called the company and left numerous voicemails to schedule a next appointment to fix he actual problem. They have never responded to date. After 3 months, I still have not reinstalled the broken dishwasher. I am back in touch with LG and have been advised they submitted a repair report stating they FIXED the diagnosed issue and confirmed the appliance is functional. The dishwasher was never reinstalled or had the power reconnected, hence making it physically impossible for them to provide confirmation that they left the appliance in working order."

"I called them about my cranky refrigerator. Rich came out the same day, checked it out and came up with the least costly way to properly fix the thing. He ordered the part and came out to finish the job the morning after the new part came in, and the refrigerator now runs as good as a new one. Exactly 0 degrees in the freezer and 40 in the "fresh food" section with the controls set to "factory setting" on the dials. I highly recommend Elite Appliance Service in Agawam for no-nonsense repair work at a fair price on wayward household appliances."

"Had them repair our dryer. Turned out to be a simple fix with the drum spool but now I know. Lol. Tech was very friendly. Unfortunately I can’t remember his name. Appliance repair isn’t cheap but when your refrigerator cost $2500-$3000 a couple hundred to fix an issue is well worth the cost. Thanks and I will call again if needed."

"Had an old dependable warhorse Whirlpool washer that was failing. We had been through 2 new "high tech" washers which were expensive disappointments. Rich encouraged us to repair the old Whirlpool. He said if this were his machine he would definitely fix it. Well, the repair was not cheap but we are so! happy we took his advice. Our washer works like an old school champ! He was in and out in 2 hours. Over 6 months down the road our washer is working great. This was by far the best solution to our problem. Thanks Rich!"