Ron's Automotive Center Inc 22 Thomaston Road, Litchfield, CT 06759

"The girl who works there is so rude and if you ask her something she gets mad! I'm sorry to not be knowledgeable of certain things related to what she already knows cause she works there. That's why I went for this automotive center. When you try to have an appointment she doesn't have one. She doesn't provide a good customer service. there are other guy who always provide a good customer service, polite and helpful, efficient."

"I have taken my motorhome and my personal vehicles in here for various reasons. From front end alignment of the motorhome to setting up my Jeep to be towed behind the motorhome. Their work is always done well and no surprises."

"Went in for an alignment on my lifted jeep wrangler . I was in and out maybe 35 mins and it was perfect . Guy explained to me were my problem was didn’t try to sell me anything say it was bad any were . I say if go in with positive attitude you will get one back . Thanks Ron’s"

"After waiting for an alignment, I was told that my tie rods were frozen so he can only perform the alignment on one side!! Makes no sense and my wheel alignment was worse than before. My steering wheel sat 10 degrees to the left causing immense uneven tire wear. If my tie rods were frozen you should have not completed the alignment and sent me on my way. Instead you wanted to make a couple bucks and performed a half of an alignment."

"I was referred here by TireRack to install 4 new tires. Scheduled an appointment with the understanding that I will need to wait for the car. I was assured it will be 2 hours. Arrived at 8 am on time on the appointment day. Waited and waited until I was told I needed brakes on my X3, and it would cost an additional $1700. I declined it. So it was just mount/ balance 4 tires with an alignment. To do this, it took 4 hrs with no explanation why it took so long. I am no mechanic, but i know it doesn't take 5 hrs to do tires and alignment. They knew i was there waiting in the hot lobby and didn't keep me updated. This poor service. I'm not using them again. UPDATE 10/5./23. Brought my X3 to a different mechanic in Torrington for the brakes. This mechanic said it was time to replace them and charged me $847 for front and back pads and rotors. PREMIUM parts were used. No special procedures are needed except replacing the wear sensors, which is simple to do. So how did Ron's come up with $1700 when I got it down for more than 1/2. For sake of argument, I went to a few other random mechanic shops who quoted $840 to $1100 for bad and brakes. It pays to shop around. I'm just saying ..."