Cycling Concepts

"As a once upon a time serious cyclist who decided to get back into it 30 years later, I found Keith and Cycling Concepts extremely helpful on my journey! Not only did they have in stock the Cannondale I was searching for (the only one I could find in CT!), but Keith was generous with his time in updating me on the improvements in cycling gear over the past few decades. Although it was a bit of a car ride from my neck of the woods in northeats CT, I'll be going back soon for some more information and products. Great store! Thanks guys!"

"Great experience! First time in the store and Keith & his staff were very welcoming! I just picked up my new Cervelo soloist, everything was perfect. I have nothing but great things to say about the service, very professional. Will be back for sure. Thanks again Stefano"

"Many thanks to Keith, Jim, and Charlie at Cycling Concepts for their patience and support in helping me decide on just the right indoor Smart bike trainer for my needs. Their expert advice and kindness further validate the many benefits and fun of shopping local."

"Fantastic Bike Shop! Incredibly professional and personable. I went in looking to purchase my first tri-bike. Keith was super knowledgeable and ordered me a bike appropriate for my level, worked with me to set it up and taught me (and my husband) how to get it on and off the trainer. We also ordered my daughter a mountain bike. I can’t speak more highly of them! I will not go to another bike shop! They will get all my business!"

"I have been to this shop before to have 2 different electric bikes that was purchased while I was in California serviced there for minor things like tune up, flat tire, helmets, locks, etc.. It looks like they want to lock out their neighborhood customers and limit it to only Bikes they sold them. I had the need for a new brake pad to be installed and was told they didn't touch any other bikes unless they sold them into their shop. They told me 1) too heavy (although I have had service 2x before), that they didn't want to get into a job and have it cost 7-10X of the cost. I even offered to have them call me before proceeding or even sign a hold harmless agreement but it boils down to they want to squeeze out any brands they didn't sell. The person was apologetic for this position and said if I got stuck to call him back but no promises. That sent me down the street to another place. Bottom line is I took it to another place in Vernon (Pedal Power) and they did it fast plus a tune up for 99 dollars.. Steve at Pedal Power is wonderful if you are in the same bind. I would buy anything in the future from them because they see business as a long term relationship. I was very disappointed. I will post the other review with the second shop as well. I gave them 2 stars because I feel that they at least may have helped me but I don't want to beg for someone to service a very easy install that took 30 min."