AutoZone Auto Parts 71 Linwood Avenue, Colchester, CT 06415

"I shared a similar experience to what someone else had posted on here recently about this AutoZone location limiting the amount of used oil they would accept. I went in there last weekend with my 5 gallons of used motor oil like I have done many times in the past and was instantly greeted by 2 employees who said they would only take 1 gallon now. One of the employees identified himself as Dylan and the store manager. Dylan called me an a-hole and said I was being a d..k because I said it said nothing on their website about limiting the amount of oil they take. He also said I was being aggressive which was laughable.I pointed out the fact that he was the one who was being aggressive by calling me names. The thing that irked me the most was this was all in front of my kid. This kid has no respect and should definitely not be in customer service. I did what the other guy did too and drove a half mile down the road to Advance Auto and they were more than gracious in there to help. I was absolutely disgusted by this whole experience. Auto-zone has lost a long time customer with this experience. I also reached out to corporate and spoke to a district manager. He told me sorry and they don't want to lose me as a customer, but offered nothing else. He told me it would be handled internally which I'm sure means that they won't do a thing with this kid. I asked to let me know when it was handled supposedly and have yet to hear back from anyone. Bring your money elsewhere. They definitely don't care about their customers."

"Helped me get a new bulb for one of my front lights and helped me replace it super quick! So very grateful for the quick work and helpful clerk, took about 20 minutes total to buy and have it installed with their help! Definitely need to return a get more lights so I swap out the old ones with new ones before they all go and so ill definitely return here !"

"I have been shopping here since i moved to colchester almost 3 yrs ago. After performing 2 oil changes on my vehicles in the past several weeks, i attempted to take my used oil in to recycle. I was informed they would accept only 5 qts. My 1 vehicle takes almost 9 qts for a single oil change and i explained that to the very apologetic workers to no avail. They insisted they could only accept 5 qts. I then drove to advance auto where they accepted the rest of the used oil. I now shop exclusively at advance auto."

"Went for a scan. Was able to find the issue, ordered a few parts. Went home, found a few more things called and they ordered those as well. 1995 Mercedes, so parts are a bit hard to get ahold of. Just thankful their scanners worked with my vehicle. Mackensie was very knowledgeable in regards to vehicle issues and a pleasure to speak with. Will be sure to stop in again."

"Super quick, super helpful. In particular, I was floored by Nick's level of knowledge and expertise. He was not only able to expertly diagnose and assist me solving my original problem, but was on top of subsequent issues that I encountered like battery post corrosion and difficulty aligning the bracket. I have never been so floored by a level of customer service that I feel the need to immediately pull out my phone and write a review, but I am sitting in the AutoZone parking lot in my (now running) car, writing this review. Thank you Nick and AutoZone."