Lowe's Home Improvement 2150 Nesconset Highway, Stony Brook, NY 11790

"Me and my wife gave five star and our sincere appreciation to Adam from appliances dept. His Customer service above and beyond. Very patience, helpful, honest, and very down to earth. He will do anything to accommodate everybody. He is an assets that Lowes must recognize his outstanding and excellent job."

"Never shop here!!!!! I bought a washer and dryer from them and paid for them to install it. The installers said we bought the wrong parts to install it even though their sales associate told us what to buy. I’ve been waiting 3 days for them to install it after I told them I bought the parts they needed. I have a washer and dryer sitting in my hallway. Good luck trying to get someone on the phone to fix this situation. Overall a horrible experience with no solution in sight"

"Lowes always has what we are looking for and the store associates are super friendly and helpful. There's a large selection of cleaners, housework supplies, tools, and building supplies. Sometimes able to find better prices and selections than HD, but depends what I'm looking for. Nice site that's always clean and organized!"

"Absolutely disappointed. The amount of disrespect for the customer was unreal I asked for help and pressed the help button I stood there for almost a hour and nobody came by I went up to several workers and no one would help even the person stocking the shelf claimed it wasn't his department! And this is why everyone orders on line!!! It's people like this thats destroying everything in the job world for good hard workers!"

"DO NOT SHOP HERE IF YOU WANT A WORKING, LASTING APPLIANCE. I bought a fridge from this Lowes location in April of 2022. In June of 2023, (14 months after purchase) the refrigerator stopped working and Lowe’s scheduled a date for the repair. Three days after the scheduled repair, I get an e mail stating “WE DO NOT AGREE THAT COST OF THE REPAIR IS WORTH IT SO PLEASE ACCEPT A CREDIT TO THE ORIGINAL PRICE OF THE REFRIGERATOR”. We ended up going 1.5 months without a refrigerator because we couldn’t get a clear answer as to how much money we should have received since buying the protection plan and all. Needless to say, not including tax, the MILITARY DISCOUNT THEY NOT LONGER OFFER, along an with up charge less than a year and a half later, I had to come out of pocket $500 for something that was not my fault. NEVER BUY A SAMSUNG FRIDGE FROM THIS ESTABLISHMENT. After purchasing a Frigidaire from this same Lowes I am now having problems closing the French door due to poor installation. The French doors are NOT aligned causing it to look terrible and not close. I have attempted to call this store multiple time to speak to an appliance representative and each call gets more and more frustrating. Not only do they not pick up half the time but when I am in contact with a sales associate they re-direct my question to their corporate number and I get re-directed time and time again for no help or assistance. I have been hung up on four separate times. All I want is a working, properly installed refrigerator and this store seems to think that’s too much to ask for. 0/10 recommend going here. Good luck."