Pignatare & Sagan LLC 6 Main Street, Westfield, MA 01085

"3rd year. No issues whatsoever. Friendly, knowledgeable. And best if all respectful. Always called back. Within a day or 2. Highly recommend"

"Me and my husband had our Family taxes done in March 2020. A error had occurred on my daughters return. Instead of receiving a $500 return she received a $5 return. I brought this to the attention Pignatare and Sagan office several times. I was told they would need to look into it, and get back to me. I spoke with multiple people including Tom, he stated he would call me back, it was nearly impossible to get a call back . I kept in contact with them by calling several times, with very little or no assistant at all. It has been very challenging for one year trying to get a callback from someone that could help. I spoke with the owner Chuck, who promised he would get back to me the following Day, I never did receive a call the next day, a couple days later I got a call from the secretary stating that he’s working on it and will call me back. I have still have no idea, if my daughter is going to get her return, no help from Pignatare and Sagan, or instructions. I do NOT recommend having your taxes done at Pignatare and Sagan It’s now been over a year, and we still have absolutely no information. Very disappointing!"

"Awful is an understatement! Still have not received my taxes from last year! No one will call me or answer the phone! There excuse is they can not get to the IRS do not go here wasted my money and time and I paid them for nothing!!"

"They are great! I came to them for a second opinion on my taxes after a bad experience with another CPA that left me owing a large sum. They were friendly and helpful. Amended my taxes and got the other CPA's mistake refunded for me. This alone was great, what made it amazing was their excellent customer service and attention. I couldn't see myself going anywhere else for my tax needs. Look no further, these guys are the best!"

"I ended up doing my taxes last minute before I moved out of state and they were very helpful and got my taxes done before I left. I turned them in Wednesday and got a call Friday saying they were done. I ended up having to do two years worth due to traveling a lot 2 years ago and the cost wasn’t bad. I had anticipated having to owe a lot back due to personal circumstances however luckily I did not owe anywhere near what I thought I was going to which was a huge relief. I didn’t even think I was going to get anything back but they worked hard and got me a refund despite said circumstances. I highly recommend them and if I wasn’t moving I would keep going here! Very satisfied!"