Cornell's Hardware

"I walked into true value in eastchester to pick up a ups package for my wife. I go to the ups pick up section and notice nobody is behind the counter. I go to the main cashiers at the front of the store to ask for assistance. The young man, Christian, gave me all the attitude in the world after I told him I was there to pick up. He said no deliveries came in. I asked him if he can check. He wouldn’t because he was 1000% sure my wife’s package wasn’t there.I ask to speak to the manager just to confirm. The manager, Victoria, says the same thing. It’s not there. Neither of them bothered to look once. They were dismissive and condescending. I call my wife back and leave the store. She sends me a confirmation that the package was indeed dropped off at true value Cornell in eastchester. I get back out of my car, walk in and again, nobody at the ups pick up. I ask for assistance from the same young man, Christian and he tells me to find someone to help me. He was “busy” with no customers online. I go back to speak to Victoria, the manager. She tells me in a frustrated tone, “NO” it’s not here. I show her the confirmation email. After about 10 seconds of “searching” my wife’s package was there. I asked why couldn’t they just bother to look at my paperwork initially? Why did we have to do this back and forth? It was an awful example to set for other employees as a manager and clearly her management style is leaching into how other employees treat customers. I called Human Resources and left a complaint. What a smug and arrogant person. Both of them. My family and I just moved to eastchester but we will find another hardware store to go to. My family and I won’t go there after being treated that way."

"This store has everything!! And the prices are very fair. I was a Foley’s in Larchmont customer for years and tolerated the obscene prices as cost of convenience but fortunately discovered Cornell’s. This is my go-to store for anything home, garden, hardware related."

"I love this place! Personalized service with knowledgeable and friendly workers. Daniel personally helped me with a shower head today and saved me a call to my plumber. We're talking saving me at least $200. He went out of his way and solved my problem in just a few minutes. . Skip the big box stores and come here!"

"Great shop with a great staff. I mainly come here for my homebrewing ingredients and items. Get that advertised on the website! There's probably a ton of people that don't know about the homebrewing stuff downstairs. It's an absolute must to keep the department around, and well stocked. It's the only option for most people in the county!"

"Great selection of supplies and this and that - Even better customer service both in the individual departments and at check out. You don't get this kind of service in the big box hardware stores. I love this place! Support local business!"