New England Glass & Mirror Company

"I called to get a price for glass doors for my business (which by the way is a huge project 15 doors and a double glass entry door) and was told they only do “larger outfits and for smaller projects they could refer me out” The lady who answered would NOT be answering my phone at my business throwing away business like this. My last quote was for $53,000 (not including the double front doors) from a company out of town, but wanted to support our local businesses so I thought I’d give them a try. Bad business decision. Clearly they don’t need the business and only cater to corporate america. Try elsewhere for your glass/mirror needs even if it’s a large commercial job. Terrible customer service"

"We just had our new vestibule installed in our office and it looks great! The crew was fast, efficient and professional. They cleaned up all of the debris left from the installation and clean the glass until it sparkled. I highly recommend this company for all your glass needs!"

"I upgraded a bathroom and needed a replacement mirror (about 4 x 7 feet) with receptacle cutout, so I called around to various businesses that sell glass (assuming they also sold mirrors). NEGM was one of only two in the area that not only cut the glass on premises (the others ordered the mirror, which struck me as something a company would only do if they weren't really in the business of selling custom glass), but would also deliver (what normal person has the means to transport vertically such a large piece of glass?). Also, their lead time was short compared to the others - a few days vs. a few weeks (again, because they cut it in house they can respond quicker). I called up, forwarded a schematic of the cutout location via email, got the final price, and paid the deposit (half) over the phone with an agreement that they'd call me the following week to coordinate delivery. Sure enough the following week Mollie called me back and setup a delivery for the following day, and also said that the delivery fee went down by $25 (who wouldn't welcome that?). Today the 2 gentlemen arrived *exactly* on time. To my surprise they also brought a couple tubes of adhesive (apparently if you use common construction adhesive it tarnishes the mirror backing over time leaving spots - not good!) as well as mirrored receptacle plates and screws/clips for the top of the mirror - I didn't expect any of this at all! To top it off, they had no problem bringing the mirror upstairs (most places' "delivery" involves carrying things into a garage and setting them down) *and* they took away the old mirror which I had in my garage (saved me from having to bust it into shards and toss it out). I have yet to actually mount the glass for fit, but it looked fine on delivery and if I have any issues I will update this review - but so far this company has outperformed and will be my *go to* whenever I need glass/mirror work in the future!"

"My experience with NE Glass & Mirror was nothing short of perfect. I had a small job (repair 2 broken double-pane windows) but they treated me as a valued and important customer. Before finding them, I'd called the window installer and they only wanted to replace my windows which would have costs a fortune. NE Glass was very helpful. Every person I came in contact with was kind and professional. My windows look fantastic and I couldn't be happier! (I don't mind if you use my review on your website)"

"In my former house when glass broke, one call did it all. NE Glass & Mirror came, measured, and returned another day completing a professional install. That was 5 stars. I call today with a triple thermo-pane picture window glass that needs to be replaced and was told, "we don't come on site but if you want to measure it, we'll make it and you can install it or have a contractor do it." This is NOT service. I will contact a contractor with specific instructions NOT to purchase the replacement from NE Glass & Mirror."