Dog Shop 15 Baldwin Street, East Longmeadow, MA 01028

"The Dog Shop does such a great job! My pup comes home clean, neat, and happy!"

"Dallas our 14 year old mini schnauzer had a full grooming yesterday and he looks fabulous! We are very pleased with the The Dog Shop full service."

"So clean and organized! Beautiful big grooming area and plenty of room for the doggie daycare. My dog loves it there!"

"Absolutely love the staff at the dog shop! I have been bringing 3 of my dogs here for the past two years and have had no complaints! 2 of my high energy pups go to daycare and when I pick them up they always have a smile on their face! They are just as happy as when I drop them off in the morning! My dog I bring for grooming loves them as well! He’s a somewhat difficult dog but they are very patient with him and the haircuts always come out just the way I want them to! I highly recommend The Dog Shop! We send friends, family, and even strangers to them! Thank you guys for treating my dogs like your own!"

"Do not take your dog here. We have two Cavapoos, 2 1/2 years old and from the same litter. We've been to the Dog Shop a few times now, and each time our dogs seem more nervous when we arrive. The last time we were here, I offered a few requests for how the cut would be done, and I called attention to the one of the dogs who had a couple of mats on her shoulders. I acknowledged that I would be fine with them shaving those areas. I was certain there were no mats on the rest of her body. However, but when I picked them up, both dogs were shaved severely, almost over their entire bodies, even in large areas where I knew there were no mats (I brush them myself daily). They even shaved the dog that had no mats. No phone call, no text, no contact from them at all to check about this. I wanted to give the store the benefit of the doubt, thinking maybe I had missed other mats unknowingly, so I tried making one more appointment. Today I arrived and one of my dogs was literally shaking in terror and would not come close to let me pick her up out of the car. She was petrified, shaking and lifting one paw and then the other. It took several moments to calm her. We finally went inside, and the lady at the counter, not looking at me, asked, "Who do we have here?" I gave the names of the dogs, and she asked if there were any changes in what I wanted for the cut. I replied that I was certain there were no mats, and that we'd rather they were not shaved. Here's what turned out to be the last straw for me. She exclaimed, "Well, if we find any mats we WILL (emphasis was hers) shave them." At that point I left the store, and we won't be going back. Stay away if you love your dogs and want any control at all over their grooming."