Dogtopia of Port Chester

"I was a customer for about a year and ignored the early warning signs, like my dog coming home smelling like urine (every day). It was easy to do because she was happy playing with other dogs. Can't deny that. But at what cost? She had been attacked several times, and we made a few unplanned vet trips. I watched other parents complain that their dogs spent too much time in the crates. Eventually, it came to a dramatic conclusion when I was picking up my dog, and the staff taking her out slammed her tail in the door. They completely removed her tail. She was in so much pain. They don't have the proper equipment or training (and the staff is constantly changing). The incident resulted in emergency surgery to remove her tail. Followed by three months of rehab, bandage changes, and a severely traumatized dog. She was actually my support animal after transitioning from the Marine Corps. Unfortunately, now I find supporting her more common. It was (and still is) personally very taxing and I took off much time from work with no support from the business. The owner never once called to apologize. I have not taken (nor will I ever take) my dog back to this establishment. They are overcrowded and do not actually care about your dogs. I posted before, and the manager called to harass me about my post. It's a very unprofessional establishment. To be clear - I expect nothing nor want anything from this business. Just hoping to one day see a massive OUT OF BUSINESS sign hanging outside. The business will respond to this review by saying that this is a freak accident (not true, look at how many others experience similar issues). They will also say they paid for the vet bills (that's true but they fail to mention they are required by law as I was taking legal action). They'll say they've taken action to prevent this in the future, but simply ask them if they have soft close doors or bumpers and you'll see that they have spent no money to improve their facilities. They have been reported by several vets in the area. Lastly, they will respond by attacking me, and anyone else that posts the truth about this business. They are immature, poorly run, overpriced, and lack any real experience to be caring for your animal. I have attached photos of what your dog just might end up going through if you choose to bring them here! I recommend 4mydog in White Plains and Petco for grooming (cheaper and benefits are amazing). Also, see their YELP reviews, they are far more accurate. It's clear they're incentivizing reviews. If you're bringing your dog here best of luck. I seriously hope you never have to go through what me and my pup experienced. And remember, with this place, it's not a matter of IF it's going to happen, It's a matter of WHEN it's going to happen. Save yourself the headache. Find another spot."

"It’s a good place if your dog likes playing with other dogs, etc. I personally didn’t see them play much with the dogs in the cameras but my dog was a bit needy for human affection and didn’t play with other dogs and it seemed to irritate a couple of the staff members but this was a while ago. I’m sure there’s new people and some of the old people. They’re kind and polite and make sure your dog has its needs met: it’s a good place to take your dog if you need your dog to be looked after - their prices are fair overall."

"DogTopia is the perfect place to bring my dog to play and socialize. the staff are very caring and always greet my dog by name as soon as he walks in. I love being able to watch him play on the webcam and seeing him have fun. We have also boarded him at dogtopia when we have a late night and don’t want him at home alone. Great place!"

"I absolutely love this place!! My dog has super high energy and this is a great place for him to burn it off. He gets so excited when he comes in and everyone is so friendly and greets him with a big hello. Definitely going to be using this place on a regular basis!"

"The staff were all so nice and pleasant. Both my dogs really enjoyed their day."