Dairy Queen Grill & Chill 213 Chase Avenue, Waterbury, CT 06704

"I use to be a big fan of Dairy Queen but my last three experiences have been terrible. I usually order off DoorDash and I understand sometime mistakes happen but the last two times in a row my order was messed up. They even gave me a completely different blizzard than the one I ordered and I couldn’t get my money back since I didn’t find out till the next night when I went to eat it. Then tonight I went and was charged for a second bbq sauce. I get food cost is high but also one bbq for 6 chicken tenders is outrageous. If you want good food go somewhere else"

"Went here for a Oreo blizzard & it was mostly vanilla ice-cream. Maybe 3 Oreo pieces found in said blizzard. You’re better off getting a pint of ice cream from the Stop n Shop across the street. More bang for the buck."

"Was fast, they were very helpful. Even the cashier was new and the older staff helped him out. In the ice cream is good. The only downfall was the floor with slippery."

"Dairy Queen needs to train their employees better. These employees lack basic customer service skills and treat their customers horribly. Management never steps in to help out their customers, and is not trained properly. I visited this location today, and attempted to use this coupon which states purchase one blizzard get another one for 99¢. When trying to use this coupon employees tried to tell me that I couldn’t use it because the coupon requires a purchase of a sandwich. I tried to show and explain to employees it does not state that anywhere. I even told them I was able to put everything into a mobile order and it didn’t require a sandwich. Nonetheless the employees at this location refused to find a solution to the this issue, and I had to pay for the full costs of two blizzards. Literally after driving off I noticed that all the ice cream I purchase was melted and a waste of $30. Extremely disappointing especially considering the increase in costs of the ice cream. I called the location and asked to speak to their manger, was told I would receive a call back. Never did and tried calling this location again, and kept going straight to voicemail. Extremely disappointed, Dairy Queen use to be so much better!! They should go back to training employees basic skills!"

"Food was pretty good considering it’s fast food you can only expect so much if you have a complaint tho the manager don’t believe you that’s my issue smh he refuses to believe that anything can be made wrong because the machine does the work he said and didn’t apologize didn’t offer anything else just was rude if you ask me . other than that food was ok . bread was supposed to be Texas toast it was soggy and some chicken were over done which apparently is impossible to manager .. we got the wrong sauces it was more pricey than i expected too 24$ that’s a lot. for that you can get tenders from an actual restaurant."