Eagle Rock Apartments at Nesconset

"Eagle Rock Nesconset does a wonderful job from applying to getting your keys. Michael at this location helped me tour several apartments and provided excellent service and information when I asked multiple questions regarding the leasing policy and other various apartment information. 5/5 Definitely a great community to live in!"

"Toured an apartment with Michael Davis today and am so excited to become a resident of this community! The grounds were well maintained and quiet, laundry facility was well lit and easy to access. Michael answered all of our questions professionally and thoroughly."

"I was thoroughly impressed with the responsiveness of the staff and the location of the compound. Firstly, I would like to commend Mario and Mike, the staff members at Eaglerock apartment, for their exceptional responsiveness. Whenever I had a question or concern, they were always quick to respond and provide me with the information I needed. They were always courteous and professional in their interactions with me, which made me feel valued as a tenant. Furthermore, the location of Eaglerock apartment is superb. It is conveniently located near major highways and public transportation. The surrounding neighborhood is safe and family-friendly, with plenty of green space and amenities nearby, such as parks, schools, and shopping centers. Highly recommend."

"Deeply frustrating administrative experience. My lease ended at the Nesconset property on 9/14/2022. I had a walk-thru on 9/12/2022 and the property was vacant after that. I have several examples of email correspondence between myself and property management confirming the termination of the lease and regarding the move-out process. I received my security deposit and deposited it on 9/28/2022. In October 2022 I receive a call from Eagle Rock Properties stating I have overdue rent. I confirm with them over the phone that this is not the case and I have not lived on-site for over a month since my lease concluded. I'm passed to Management who confirms everything will be taken care of and I am not responsible for any additional rent post the termination of my lease...because...why would I be? It's now 11/21/2022 - I have not lived at Eagle Rock for over two months - and debt collectors are now calling me about overdue rent owed to Eagle Rock. I called Eagle Rock and reported the incident. I am awaiting a call back from Management and will alter the review if and when Eagle Rock resolves this in a, hopefully, timely manner - but PLEASE beware there are obvious administrative inconsistencies and issues currently at Eagle Rock's offices. Keep all records, emails, letters, etc. I trust that they'll fix this - but the frustration of having to deal with a rental company where I never showed any signs of delinquency during my 18-month stay AND fully vacated, received a security check back, AND have email confirmation of lease termination, AND received verbal confirmation of no additional rent being owed - is profoundly annoying. *EDIT* - Cassandra from Eagle Rock Management called me back. She was direct, apologetic, and friendly throughout our correspondence. She confirmed that I do not owe any additional rent and that I will receive an email confirming the debt issue has been resolved with confirmation from the debt collection agency and Eagle Rock. I will update this review after receiving that email. *EDIT* - 12.6.2022 - After I called Eagle Rock Properties for Cassandra on 11.28.2022 and 12.5.2022 asking for updates - today I have now received an email from Cassandra at Eagle Rock and the debt collection agency (Fair Collections and Outsourcing, Inc.) that my credit score will not be affected and that the falsely reported debt is expunged. She also relayed that a physical copy of the letter will be sent to me, as well. I must note, Cassandra was very pleasant to work with and apologetic. Because of the ultimate resolution and my positive time spent living AT Eagle Rock (March 2021 - September 2022) I will leave my review at 3 Stars. I am leaving the contents of this review for posterity and for reference in the event this issue pops up for any other future tenants."

"My experience with getting an apartment here has been nothing but exceptional. Mario, the leasing consultant, was so incredibly helpful with accommodating my partner and I’s work schedule so we could view the available apartments and was a great point of reference for all of our questions about the leasing process. Overall very happy that we chose Eagle Rock as our home!!"