Silver Sands Veterinary

"Dr DeForge has been wonderful along with all of his staff in helping Penny recover from a cruciate tear. When our vet retired right after her surgery Dr. DeForge stepped right in and helped keep her on track. Unfortunately she has now torn the cruciate on the other leg and is scheduled for surgery soon. We have every confidence that everything will go smoothly and hopefully by summer she will be back up and running."

"Been going to Silver Sands for decades with many generations of beloved furry family members. Dr DeForge and staff have always provided thorough and meticulous care, managing complex medical issues, dental care and emergencies when needed. Our 3 now geriatric felines are thankful for their compassionate care."

"I want to start this review by saying as an emergency hospital this practice is a really good choice. For emergencies they are able to squeeze you in and are reasonably priced compared to other emergency hospitals. However, as your general practice vet you may want to reconsider. The wait times when picking up your pet can become anywhere up to an hour. Most times when you call the practice to schedule an appointment or even talk to staff you are unable to get anyone on the phone and voicemails aren’t always returned. They do have an app and are pretty good about responding in the app. I recently needed a letter for my pet insurance. I called for 4 weeks straight for the letter and finally after 4 weeks of calling asking for a letter explaining a visit (which my insurance was requesting) I received an email of my pets entire medical record, which is not what I needed. I explained to staff what I needed in the letter. Which was a letter explaining my pets visit and his diagnosis from the visit. The vet tech sounded confused and I offered to connect her with the insurance company so they could explain it via three way. When I connected the calls the vet tech hung up the phone. I called back numerous times to no answer. When I finally got through again I expressed my concern with her hanging up and how I believed it to be unprofessional. The doctor then came on the phone yelling saying how they have emergencies and how disconnecting the call to tend to an emergency was in fact not unprofessional. He also yelled “and if you have a problem you can find a new practice”, then proceeded to disconnect the call. It was a simple letter that any general practice veterinary should be able to provide. As I stated above, they may be doing great as an emergency hospital but as a general practice I think they lack the consideration of people’s time, with the long wait times, and the way the doctor spoke to me was clear that I was correct in saying that they are unprofessional. If my review isn’t enough go through other reviews and see his responses to anyone who has anything remotely negative to say. I can only imagine how he’s going to respond to this review. But I feel like after my experience I needed to voice my concerns. *update* The response from the doctor lacks facts and content. The facts are I explicitly explained what the insurance company was asking for in a letter. I explained it multiple times over a four week course. The dispute wasn’t between the insurance company and me. It was in fact a dispute between SSV and me for a letter that could have and should have been done. Vet bills are extremely pricey and if you cared about the pets you served you would work with your paying customers to get very simple letters completed so that they can continue to be treated. I did a very thorough job selecting an insurance company. I unfortunately did not do as thorough of a job selecting a veterinarian who was compassionate and professional. I was patient and understanding. I did not make a huge fuss when a simple explanation of visit letter was put off and ignored by your company for four weeks. I pointed out how hanging up in the middle of a call was unprofessional and your response was to yell at me and tell me to take my pets somewhere else. And then you come on this review and state clear and blatant lies. For anyone reading this review if this example isn’t enough to deter you from this unprofessional practice then I don’t know what else is. His claim to “love all pets” is something I’m calling into question when he simply kicked my pets out his practice for me taking issue to being hung up on. In addition to not providing me the letter I needed for my pets insurance to continue to get the medical treatment he needs."

"Highly recommend this place. Just about a year ago my male cat suddenly had a blockage. I went to a different vet before silver sands and they were not helpful or accommodating at all. I called silver sands and right away they helped me. He quite literally saved my cats life. Dr was super confident and knowledgeable about what my cat was experiencing. My cat stayed overnight for two nights. He recovered perfect! I’m truly grateful for this place! I always recommend silver sands to anyone I know! Thank you thank you!!!"