PetSmart

"Definitely my favorite PetSmart! We did all of the dog training classes with Danielle, who is awesome, and my dogs love visiting the store. The employees are very friendly with the dogs, and I always love the opportunity to socialize them here. It definitely makes it worth shopping in store as compared to online."

"Dear PetSmart Management, I am writing to express my disappointment regarding an incident that occurred on 12/18 between 5-5:10 PM at your store. The aisles were unsatisfactorily unclean, posing a biohazard with dog urine that seemed to be overlooked by the staff. Unfortunately, I tripped and fell, sustaining injuries to my knee and leg. Upon reporting the incident, Manager Amanda's lack of eye contact during our conversation and Manager Tori's dismissive response were disheartening. Fortunately, I spoke with Barbara before she left, and while she offered assistance, her primary concern seemed to be the location of the incident rather than the well-being of the myself. Despite writing out an incident report, I received only the bare minimum of assistance. I am compelled to express my concerns to corporate, especially considering the noticeable decline in store cleanliness since my initial visits. I believe the incident can be easily verified on security cameras during the specified time frame. My experience left me disgusted by the apparent lack of responsibility and care provided. I hope my concerns will be addressed promptly to ensure a safer and more customer-oriented environment in the future."

"I recently brought my 7-month-old Shih Tzu/Maltese puppy, Nyla, to PetSmart Grooming in Levittown, Long Island, on 11/18/2023, with specific instructions for a targeted trim due to matting on her legs. Unfortunately, my experience was far from satisfactory. Despite agreeing to only trim the matted areas, they shaved Nyla down to her skin all over, including her face and back, completely disregarding my preferences. This drastic and unnecessary grooming decision left my once beautiful, fluffy dog with a bare appearance that was not only against my wishes but also detrimental to her overall well-being. To make matters worse, Nyla came home visibly frightened and shaky, indicating a distressing grooming experience. I am deeply concerned about the treatment she received during her time at PetSmart Grooming in Levittown, Long Island, on 11/18/2023, by Melissa. I would strongly advise fellow pet owners to exercise caution and reconsider bringing their dogs to this establishment. My hope is that this review serves as a warning to others, urging them to choose a grooming place that prioritizes both the owner's instructions and the well-being of their furry companions."

"Visited this store because of some good reviews I saw. I had issues with my fish constantly dying and no pet store was giving me guidance on how to properly locate the issue. The girl Nicole in the fish department took her time to test my water, explain what’s going on, teach me about the different chemicals sold in store, and how to properly treat my tank to fix the problem. Since then, I have had no fish dying on me and my tank has never looked better. The associates here are well trained, knowledgeable, and are always there to help. To add, their fish tanks were beautifully clean and stocked along with their products. Thank you for the great experience, I will be back."

"I went in to the store to purchase some parakeets and all necessary accessories for the cage and their care. When I asked to purchase the parakeets I was INTERROGATED by Amanda (The Manager) with her wildly unprofessional blue hair and callus attitude. She stood in front of me and said how may do you want to buy, so I replied with “6” she then snickered at me, rolled her eyes around and said “why are you getting 6?” … I kindly replied that I wanted the birds to have a home with friends. She then went on and on and questioned my capabilities of owning 6 small birds and asked me personal questions about my living situation, my history with animals etc. QUITE BIZARRE!!! it was by far the most appalling and degrading encounter I’ve ever had as a paying consumer, from any establishment. Eventually, when I basically let her know through my body language that I wasn’t interested in her inquisitive and rude statements, she then followed me around telling me she would feel “more comfortable” if I bought various toys, purchased unnecessary items and did this and that to make her feel I was going to be a fit pet owner, almost like I needed to appease her in order to move forward. It felt almost like she was in a visible power struggle to tell me how it’s going to go down. First, let’s make something clear Amanda, this isn’t a screening process and I don’t need to answer any questions regarding purchasing animals sold in a retail space. It’s retail space because it’s dollars for precious goods exchange and that’s that. If you cared about where they were going you’d allow them to be adopted for free, hence warranting a purpose behind interrogating them and screening the customer. Second, you need to be aware of who you are a peaking to and you need to check your condescending, self righteous attitude at the door. You work for me, I am the customer and if I am asking you to purchase an animal you have a bar code on, that is the entirety of your concern and nothing more. I will never return to this establishment and I will do what I can to go as high on the ladder as possible to make sure I get a written apology from her. She was degrading, belittling, condescending and she made myself, my fiance and our kids feel extremely uncomfortable with a purchase we were all excited for. I strongly suggest Pet Smart evaluates who they have representing their brand, because I wouldn’t let this woman represent anything, let alone be around animal lovers or helpless animals in general. May I also add, their was a young kid that was also helping us grab the birds out of their enclosure and while he was helping she was harassing him, speaking down to him and chopping away at every bit of his humanity while in front of customers. Every time he did something she would shame him, correct him and yell at him. This is all totally uncalled for and that young guy should be promoted with the amount of patience, professionalism and poise he exhibited while dealing with his OVER BEARING, disgusting supervisor of a woman named AMANDA. I hope this reaches the right people and I hope something is done immediately. By the looks of the reviews it doesn’t seem like this is an abnormal for her and her behavior."