ALL PETS CLUB 351 Boston Post Road, Windham, CT 06256

"I haven't stopped in this location in a while, but was driving by so we pulled in. It smells horrendous, like the air itself is saturated in dirty puppy feces. Many of the animals don't have water provided (including 4 tiny puppies that are out in a small kennel in the back). The rabbits had minimal shavings/bedding in their enclosures as well as minimal food, some also lacking water all together. One of the large rabbit enclosures, which is a large glass octagonal tank with no top, has hardened stuff on the bottom around the edges, indicative of dirty shavings having been allowed to build and harden, which could be (and should be) removed with a paint scraper. These animals, at the very least, deserve clean enclosures and food during their time there. Items are still over-priced in comparison to several other pet supply chains and other franchises. As far as the staff, the girl at the register didn't not greet us, we rather greeted her and began conversating with her. Same for when we left, we told her to have a good day on our way out. She didn't thank us for stopping in, never asked if we needed help with anything, nor said "have a good day" on our way out. I literally have no reason to return to this store for anything, nor can I recommend this store. There are too many stores around that offer the same, but with well cared for animals and nice staff."

"I know I seems a bit extreme to leave a 5 star review but I find myself coming here more and more frequently mainly because of the current staff. They are always willing to drop what they are doing to help you out and not only that but you can tell right away from talking to them that they are genuine animal lovers. This store deserves so much more attention now than they currently do because of past employees. For reference I went to the Wallingford location (bigger store with more animals) but the customer service over there doesn’t even come close to these guys, I will be leaving a review on my experience over there as well. But these guys always put animals first, very compassionate and they give excellent care tips for pets, the Manager there definitely helped me through the process of getting my ball Python to eat for the first time after getting him from another store, and he gave me good care advice that gave me more confidence in caring for me pet. I definitely recommend this place 100 times over so long as they keep the current staff. And I hope upper management takes notice in how great these people are because it’s hard to find people who love all their pets regardless of it’s species and I hope they start supplying them with more reptiles and more animals in general. I can’t stress how great these people are they aren’t just trying blindly sell you a pet either, they will give you all the information you need to properly care for it and, as I said before, give you the confidence to be an animal parent so to speak."

"Seemed like no one worked there. Employees not wearing a uniform or even a shirt to indicate they work there. Rude conversations between themselves after they finally decided to help. One poor girl seemed like she was working hard and cared"

"This store is such a delight! When I have free time, I like to stroll through the shop looking at all the animals. My favorite is the little reptile room. One of the things their Membership offers is a bit of time playing with a puppy. As a mom of young children (who doesn't want a dog!) I can't even explain how wonderful this is. My children receive play time with a puppy and I don't feel guilty for not buying the puppy nor taking up the staff's time for "browsing". The staff are always friendly and helpful. Definitely worth stopping by."

"My Girl and I were going to put down our Boxerpit, shes very stressed and has bitten 9 of us. She was quarantined for 10 days by animal control and was very unmanageable. Our last-ditch efforts were expressed to the staff working in the store and we were recommended try the CBD oil we can literally make a television commercial supporting this stuff! We referred probably a dozen other people with vicious and highly stressed dogs to give this oil a try for one month. I was number one on the dogs menu because she wanted to eat me! And now she tries to sleep on the bed with me and my girl every night she's gone up to a handful of people now and she's very calm just wanted to say thank you this place staff has always been cool to us we've never had any negative issues."